This post provides detailed information on the duties and responsibilities that make up the job description of a spa receptionist, as well as templates employers can use.
It also highlights the major requirements you may be expected to fulfill to be hired for the spa receptionist role by most employers.
What Does a Spa Receptionist Do?
A spa receptionist is a person who receives customers to a Spa and attends to their inquiries about services offered in the Spa.
The spa receptionist job description involves welcoming and greeting clients warmly, and ensuring that they feel comfortable and happy on their visit.
The receptionist also has the responsibility to promote the image of his/her organization by ensuring they look good at all times to give customers a positive impression about the Spa.
He/she must pay attention to his/her appearance and dress in a moderately attractive manner to sell the image of the company to new and existing clients.
He/she will build and maintain good relationship with clients by interacting warmly with them and giving them tips on the best products at the spa to meet their beauty needs.
Receptionists working in spas are usually positioned at the front desk from where they coordinate services offered in all departments of the spa.
They keep record of business transactions by registering new clients; receive payments from clients for services ordered, and issue invoices.
To perform their role effectively, spa receptionists must have vast knowledge of products and services offered by their companies, and must also be able to provide correct answers to questions from clients.
They must also be able to inform clients of newly introduced products and services in order to get their patronage.
The receptionist also has the role of making sure clients do not leave the spa with a negative feeling by finding out from them how they were treated while at the spa.
If there is any issue between a client and spa workers that could make the client to leave the spa unhappy, such problem is resolved before the client leaves. This will ensure a repeat visit from such client.
In order to protect the integrity of the spa, the receptionist is to ensure that clients are treated equally by ensuring that they are attended to on a first come, first serve basis.
Spa Receptionist Job Description Example/Sample
Below is an example of the spa receptionist job description. It shows a list of important duties, tasks, and responsibilities usually carried out by people working in that position.
- Provide guidance to clients on the procedures at the spa
- Answer telephone calls and provide accurate information to clients
- Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
- Introduce new beauty products to clients and educate them on their uses and benefits
- Keep clients updated on currently available promotions and discounts in services offered in the Spa
- Process payments from clients for services ordered from the spa
- Keep register of long and existing clients for them to enjoy benefits given to loyal customers
- Give appointments to clients on specific days
- Open and close the spa at the appropriate time
- Ensure that the front desk is clean and organized for free movement
- Assist in getting client feedback on level of services delivered in order to improve on service delivery
- Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
- Assist in developing promotional events, which focus on increasing the clientele of the spa
- Manage the visitor register to keep record of people who visit the spa on a daily basis
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.
Spa Receptionist Requirements: Skills, Knowledge, and Abilities
The following are key qualities most employers usually require individuals to have to work as a receptionist in a spa:
- High school diploma or GED to ensure basic communication, math, and customer service foundations
- Coursework or certification in hospitality or customer service (preferred)
- Previous experience as a receptionist, front desk associate, or customer service representative (preferred) for handling guests, scheduling, and answering inquiries
- Experience in spa, wellness, salon, or hospitality settings (a plus) for familiarity with spa treatments, environment, and client expectations
- Excellent communication and interpersonal skills for greeting guests, answering questions, and managing appointments
- Customer service orientation to ensure guests feel welcomed, relaxed, and valued throughout their visit
- Basic computer skills for booking systems, email, payment processing, and scheduling software
- Multitasking abilities to handle phone calls, guest check-ins, payments, and appointments simultaneously
- Organizational skills to ensure smooth scheduling, tidy front desk areas, and accurate recordkeeping
- Attention to detail for booking accuracy, handling client preferences, and processing payments correctly
- Sales or upselling skills (preferred) for promoting spa packages, memberships, or retail products
- Knowledge of spa scheduling or POS systems for booking appointments and processing transactions
- Ability to learn new digital tools quickly to ensure smooth adaptation to spa management systems
- Friendly, calm, and professional demeanor to create a welcoming spa environment and enhance guest relaxation
- Positive attitude and polished appearance to maintain the spa’s professional image
- Strong problem-solving skills for addressing appointment conflicts, guest requests, or billing issues
- Discretion and confidentiality for handling client information and spa records
- Flexible schedule: Ability to work evenings, weekends, and holidays based on spa hours
- Reliability and punctuality to ensure consistent and smooth front desk operations
- Ability to stand or sit for extended periods, especially during front desk duties
- Ability to lift 10–20 lbs. occasionally for managing retail products or light supplies
- Knowledge of spa services and treatments (preferred) to answer client questions and support booking decisions
- Commitment to customer satisfaction: Essential in a hospitality- and wellness-focused environment.
Spa Receptionist Job Description Templates
Here are spa receptionist job description templates employers can simply edit and use in their job postings to attract the best talents to their companies:
TEMPLATE 1.
Position Title: Spa Receptionist
Reports To: Spa Manager / Spa Director / Front Desk Supervisor
Location: [Spa or Wellness Center Location]
Employment Type: Full-Time or Part-Time
Company Overview
[Your Spa Name] is a premier spa and wellness destination dedicated to providing relaxing, renewing, and personalized experiences for every guest. We offer a range of treatments including massages, facials, body therapies, and beauty services. Our team is committed to excellence, professionalism, and creating a peaceful environment for both guests and staff.
Position Overview
We are seeking a polished, welcoming, and organized Spa Receptionist to serve as the first point of contact for our guests. The Spa Receptionist manages the front desk, answers inquiries, schedules appointments, processes payments, and ensures a smooth and enjoyable spa experience. This role supports both administrative operations and guest services, making strong communication and customer service skills essential.
Key Responsibilities
Guest Services & Front Desk Operations
- Greet clients warmly upon arrival and create a calm, welcoming atmosphere.
- Answer phone calls, emails, and walk-in inquiries regarding spa services, pricing, and availability.
- Provide detailed information about treatments, therapists, and spa products.
- Assist clients with selecting and booking appropriate services.
Appointment Scheduling & Booking
- Schedule, confirm, and update appointments using spa booking software.
- Manage daily appointment calendars and coordinate therapist availability.
- Handle last-minute changes, cancellations, and rebookings professionally.
- Ensure accurate client information and service notes are recorded.
Check-In & Check-Out Duties
- Process payments using POS systems (cash, credit, membership accounts, gift certificates).
- Introduce clients to waiting areas and notify therapists of arrivals.
- Upsell retail products, spa packages, memberships, and add-on treatments.
- Provide clients with receipts, product information, or aftercare instructions.
Administrative & Operational Support
- Maintain front desk cleanliness, organization, and product displays.
- Assist with restocking retail shelves, brochures, and spa supplies.
- Prepare daily reports, logs, and documentation as required.
- Support spa opening and closing duties, including balancing cash drawers.
Customer Care & Problem Resolution
- Respond promptly to client concerns or complaints with professionalism.
- Escalate service or scheduling issues to the Spa Manager when necessary.
- Maintain client confidentiality and adhere to privacy guidelines.
Team Collaboration
- Communicate effectively with therapists, estheticians, and spa staff regarding schedules and client needs.
- Support special events, promotions, and spa marketing initiatives.
- Participate in staff meetings and training sessions.
Skills & Qualifications
- Excellent verbal communication and customer service skills.
- Strong multitasking abilities and attention to detail.
- Professional, calm, and welcoming demeanor.
- Ability to handle sensitive or confidential information with discretion.
- Basic sales and upselling skills for promoting packages and retail items.
- Proficiency with scheduling systems, email, and POS software.
- Strong organizational and time management skills.
- Problem-solving abilities and a customer-first mindset.
Education & Experience Requirements
- High school diploma or GED required.
- Previous experience as a receptionist, front desk associate, or customer service representative preferred.
- Experience in spas, salons, hotels, or wellness centers is highly beneficial.
- Familiarity with spa treatments and beauty services is a plus.
Eligibility to Work in the United States
Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future.
Work Environment
- Calm, quiet spa environment with frequent guest interaction.
- Requires sitting or standing for extended periods.
- Some lifting of up to 20 lbs. may be necessary (e.g., moving supplies or retail items).
- Shifts may include evenings, weekends, and holidays depending on spa hours.
Equal Opportunity Statement
[Your Spa Name] is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, or any protected characteristic.
Additional Information
- Training on spa software and spa services will be provided.
- Uniform or dress code policies may apply.
- Opportunities for advancement may be available for high-performing employees.
- Reasonable accommodations may be made for qualified individuals with disabilities.
How to Apply
Interested applicants should submit their resume and application to [Insert Application Email or Job Link].
TEMPLATE 1.
Location: [City, State]
Employment Type: Full-Time or Part-Time
About the Role
We are seeking a friendly, polished Spa Receptionist to greet guests, schedule appointments, answer inquiries, and support daily front desk operations in a calm, professional spa environment.
Key Responsibilities
- Welcome guests and create a relaxing first impression
- Answer phones, respond to emails, and provide service information
- Schedule, update, and confirm appointments using booking software
- Check clients in/out and process payments through POS systems
- Promote spa packages, memberships, and retail products
- Keep the front desk and waiting area clean and organized
- Communicate with therapists about schedules and client needs
- Handle guest concerns professionally and escalate when necessary
Requirements
- Strong customer service and communication skills
- Friendly, professional, and calm demeanor
- Ability to multitask in a busy front desk environment
- Basic computer, scheduling, and POS system skills
- Previous receptionist or hospitality experience preferred
- Knowledge of spa or wellness services is a plus
- Ability to work evenings, weekends, or holidays as needed
Eligibility to Work in the U.S.
Applicants must be legally authorized to work in the United States.
How to Apply
Submit your resume to [Insert Email or Job Link].
Spa Receptionist Job Description for Resume
If you have worked before in the role of a spa receptionist or presently working in that position and are making a new resume or CV, then you can craft a compelling Professional Experience by utilizing the spa receptionist job description example above.
You can express the duties and responsibilities you have carried out working as a spa receptionist or currently performing in your resume’s Professional Experience by utilizing the sample spa receptionist job description above.
This will show to the employer that you have been successful performing the spa receptionist duties, which can greatly improve your chances of being hired for the new position that you are seeking, especially if it requires someone with some spa receptionist work experience.
Conclusion
This post has provided exhaustive information about the spa receptionist job description, highlighting the major duties, tasks, and responsibilities they typically perform.
It is useful to individuals interested in the spa receptionist career to learn all they need to know about what the role entails.
It is also helpful to employers needing to make a job description for the spa receptionist role.
They can apply any of the spa receptionist job description templates provided on this page in making a detailed and effective one for their companies.
