Lead Housekeeper Job Description, Key Duties and Responsibilities

This post provides exhaustive information on the job description of a lead housekeeper, to help you understand the work they do.

It highlights the key tasks, duties, and responsibilities that commonly define the lead housekeeper work description, as well as the major requirements you may need to meet to be hired for the job. 

What Does a Lead Housekeeper Do?

The lead housekeeper job description involves carrying out supervisory duties for the assigned shift or group of employees or team members.

They coordinate and assign work to others, such as the assigned shift’s housekeeping department, cleaning staffs.

They lead and train the housekeeping department personnel or staff who are under them.

Overseeing several other employees such as housekeeping managers and supervisors, and sometimes floor supervisors to organize events, is a apart of their duties.

The lead housekeeper is also responsible for organizing guest rooms and other work in line with a hotel’s policy and procedures.

They are expected to meet emergencies that may arise during the cleaning process, and to handle complaints by the public or guests and resolve them as necessary.

The lead housekeeper duties also involves ensuring staffs are following proper procedures in completing assigned tasks and leaving nothing to chance.

They also ensure that all equipment used in the cleaning process are safe and well maintained, working properly and operating at optimum levels.

More on Lead Housekeeper Job Description

Another task of the lead housekeeper is the keeping of records on staff performance, guest satisfaction levels, and other hotel standards; issues relating to safety and health and employee absence from work due to injuries or illness.

The lead housekeeper has a duty to set up staff schedules for each shift, including overtime hours if any.

They are in charge of every employee and their job responsibilities before, during, and after the cleaning process.

They coordinate with security personnel and other departments, like licensing, housekeeping staff, and supervisors.

The lead housekeeper will plan to work out a master schedule, ensuring that all employees are available to work at relevant times, when required.

They recruit new employees by considering the appropriate qualifications of candidates they wish to recruit.

Lead Housekeeper Job Description Sample/Example/Template

The lead housekeeper job description entails the following duties, tasks, and responsibilities:

• Provide the environment for a great guest experience
• Evaluate the efficiency of all housekeeping tasks
• Ensure that all activities in the hotel or resort are completed in a timely manner
• Ensure that all equipment used in the cleaning process are safe and well maintained, working properly and operating at optimum levels
• Work closely with other departments such as housekeeping, security, and hostessing
• Provide an environment for other supervisors to find and solve problems in a timely manner
• Provide a service with exceptional customer satisfaction standards
• Ensure that all activities are completed in the assigned area of responsibilities
• Set up and maintain a room schedule for each shift
• Ensure all housekeeping procedures are followed correctly and not overlooked by employees, who may have individual goals and objectives
• Constantly communicate with all departments within the organization, such as customer services and restaurant department in order to ensure that proper relations exist between these departments
• Ensure all employees are duly compensated for duties or work carried out and received their dues or compensation for any injury sustained on the job
• Update the overall appearance of hotel by reviewing and planning to design areas, which may need renovation
• Assess the career growth opportunities for individual staff members
• Communicate with upper management in order to ensure that proper planning is done so that all employees are assigned duties if need be, in a fair and just manner
• Provide all housekeeping department employees with required training and supervision in order to carry out their duties effectively
• Coordinate with other departments such as housekeeping managers, supervisors, and front desk staff.

Lead Housekeeper Job Description for Resume

If you have worked before in the role of a lead housekeeper or are presently working in that position and are writing a new resume, the sample lead housekeeper job description above provides you the content you can use in making a compelling Professional Experience section for your resume.

You can highlight the duties and responsibilities of a lead housekeeper contained in the above job description in your resume’s Professional Experience, to show that you have been successful performing the functions of a lead housekeeper.

Your chances of being hired for the new job is brighter with such Professional Experience, especially if having some lead housekeeper work experience is needful for success in the new job.

Lead Housekeeper Requirements: Skills, Knowledge, and Abilities for Career Success

If you are seeking the lead housekeeper role, here are important requirements you may be expected to fulfill to be hired:

• Display the drive and passion to learn, as well as the ability to assume responsibility and create solutions to problems
• Customer service and good leadership skills
• A degree in Hotel Management or Business Administration is an added advantage but not necessary
• At least two years of experience in a related position
• Any certification in housekeeping will be an added advantage such as Red Seal Program or any other program that you may have undergone or completed, related to housekeeping is an added advantage
• Proven success at managing employees
• Ability to develop long-term relationships with customers along with employees and other departments within the organization
• Ability to work under pressure, meet deadlines and be creative in working out solutions to problems
• A strong communication, people skills, excellent time management and interpersonal skills.

Lead Housekeeper Salary

According to salary.com, the average lead housekeeper pay in the United States is $27,535, however, the compensation range frequently falls between $24,967 and $31,124.

Conclusion

This post is helpful to individuals interested in the lead housekeeper career who want to learn all about what they do.

It is also useful to recruiters/employers in writing a detailed job description for the lead housekeeper role, for use in the hiring process for the position.