This post provides detailed information on the Whataburger team member job description, including the key duties, tasks, and responsibilities they commonly perform.
It also highlights the major requirements you may be expected to fulfill to be hired for the Whataburger team member role.
What Does a Whataburger Team Member Do?
A Whataburger team member plays a key role in delivering fast, friendly service while preparing quality food and maintaining a clean, welcoming restaurant environment.
Team members are the face of the brand and help ensure customers enjoy a great experience every time they visit.
The Whataburger team member job description involves performing customer service and guest experience duties, such as greeting customers warmly and taking orders accurately at the counter or drive-thru.
It also entails answering menu questions and making recommendations when needed, handling cash, credit, and digital payments correctly, resolving basic customer concerns politely and professionally, and ensuring orders are correct before handing them to customers.
They also carry out food preparation and kitchen support tasks, including preparing menu items according to Whataburger recipes and quality standards, assembling burgers, fries, drinks, and other menu items quickly and accurately, and monitoring food temperatures and follow food safety procedures.
It is also their responsibility to restock ingredients and supplies during shifts and work efficiently during peak hours to meet speed-of-service goals.
Whataburger team members are also required to perform drive-thru operations, which involves taking drive-thru orders clearly and efficiently, coordinating with kitchen staff to ensure timely order completion, and delivering orders with accuracy and friendly service.
Maintaining drive-thru speed and customer satisfaction are important part of their duties.
The Whataburger team member work description also entails performing cleanliness and restaurant maintenance functions.
These involve cleaning dining areas, kitchen stations, and restrooms, sanitizing food prep surfaces and equipment regularly, taking out trash and maintaining organized workspaces, and following health, safety, and sanitation guidelines at all times.
Whataburger team members are expected to work collaboratively with managers and fellow team members, follow shift schedules, company policies, and procedures, assist in training new team members when needed, and maintain a positive, professional attitude during all shifts.
Whataburger Team Member Job Description Example/Sample
The Whataburger team member job description usually consists of the following duties, tasks, and responsibilities:
- Greet customers promptly and provide friendly, professional service
- Take customer orders accurately at the counter and drive-thru
- Process cash, card, and digital payments correctly
- Prepare menu items according to Whataburger recipes and standards
- Assemble burgers, sides, and beverages efficiently
- Ensure order accuracy before serving customers
- Operate kitchen equipment safely and properly
- Maintain food quality, freshness, and presentation
- Follow food safety and sanitation guidelines
- Stock ingredients, supplies, and packaging materials
- Clean and sanitize workstations, dining areas, and restrooms
- Take out trash and maintain an organized work environment
- Work effectively with team members and supervisors
- Assist during peak hours to maintain speed-of-service goals
- Follow company policies, procedures, and safety rules.
Whataburger Team Member Requirements: Skills, Knowledge and Abilities for Hiring and Career Success
Here are important requirements you may be expected to fulfill to be hired for the team member role at Whataburger, which are also vital for career success:
- Minimum age requirement (varies by location) – Ensures compliance with local labor laws and safe operation of kitchen equipment.
- Customer service skills – Important for creating a welcoming experience, handling orders correctly, and responding politely to guest needs.
- Ability to work in a fast-paced environment – Helps maintain speed and accuracy during busy periods such as lunch, dinner, and late-night shifts.
- Basic math and cash-handling skills – Needed to process payments accurately and reduce register errors.
- Ability to follow instructions and procedures – Ensures food is prepared consistently and safely according to Whataburger standards.
- Teamwork and communication skills – Allows smooth coordination with coworkers and managers during shifts.
- Physical stamina and ability to stand for long periods – Necessary for completing shifts that involve standing, walking, and lifting.
- Ability to lift and carry light to moderate loads – Supports restocking supplies, handling trays, and moving inventory safely.
- Flexibility to work various shifts – Important because Whataburger locations often operate extended hours, including nights, weekends, and holidays.
- Attention to cleanliness and hygiene – Helps maintain food safety, health-code compliance, and a clean restaurant environment.
- Reliable attendance and punctuality – Ensures consistent staffing and smooth daily operations.
- Willingness to learn and take feedback – Supports skill development, performance improvement, and opportunities for advancement.
Whataburger Team Member Job Description Templates
Here are Whataburger team member job description templates employers and hiring managers can simply edit and use in their job postings to attract the best talents to their companies:
TEMPLATE 1.
Position Title: Whataburger Team Member
Reports To: Restaurant Manager / Assistant Manager / Shift Leader
Location: [City, State]
Employment Type: Full-Time / Part-Time
Company Overview
Whataburger is a well-known American fast-food restaurant chain recognized for its made-to-order burgers, friendly service, and strong commitment to quality. Founded in 1950, Whataburger has grown into a beloved brand with locations across the United States. The company values teamwork, customer satisfaction, and providing employees with opportunities for growth in a supportive, fast-paced work environment.
Job Summary
The Whataburger Team Member is responsible for delivering excellent customer service, preparing high-quality food, and maintaining a clean, safe, and efficient restaurant environment. Team members support daily operations by assisting customers, preparing menu items, and working collaboratively to ensure every guest has a positive dining experience.
Key Responsibilities
Customer Service
- Greet customers warmly and professionally
- Take accurate food and beverage orders at the counter and drive-thru
- Answer menu questions and provide recommendations
- Handle customer concerns politely and efficiently
- Ensure order accuracy before serving customers
Food Preparation & Kitchen Duties
- Prepare and assemble menu items according to Whataburger recipes and standards
- Operate grills, fryers, beverage machines, and kitchen equipment safely
- Monitor food quality, freshness, and presentation
- Follow food safety, sanitation, and temperature guidelines
- Restock ingredients, supplies, and packaging materials
Drive-Thru Operations
- Take drive-thru orders clearly and accurately
- Coordinate with kitchen staff to meet speed-of-service goals
- Deliver orders promptly with friendly service
Cleanliness & Maintenance
- Clean and sanitize workstations, kitchen areas, and equipment
- Maintain cleanliness of dining areas and restrooms
- Dispose of trash and keep storage areas organized
- Follow health, safety, and sanitation regulations
Teamwork & Operational Support
- Work collaboratively with managers and fellow team members
- Follow company policies, procedures, and safety rules
- Assist during peak business hours
- Support training of new team members when needed
Requirements & Qualifications
- Minimum age requirement (varies by location)
- Strong customer service and communication skills
- Ability to work in a fast-paced restaurant environment
- Basic math and cash-handling skills
- Ability to follow instructions and company procedures
- Team-oriented mindset with a positive attitude
- Ability to stand for long periods and perform light to moderate lifting
- Flexible availability, including nights, weekends, and holidays
- Reliable attendance and commitment to cleanliness and food safety
Work Environment
- Fast-paced restaurant and kitchen setting
- Exposure to heat, food preparation equipment, and cleaning chemicals
- Standing, walking, bending, and lifting throughout shifts
Career Growth Opportunities
Whataburger offers opportunities for advancement, including roles such as Shift Leader, Trainer, Assistant Manager, and Restaurant Manager, based on performance and availability.
Eligibility to Work in the U.S.
Applicants must be legally authorized to work in the United States.
Equal Opportunity Employer Statement
Whataburger is an Equal Opportunity Employer. We are committed to diversity, inclusion, and providing equal employment opportunities to all qualified applicants.
Additional Information
This job description is not intended to be all-inclusive. Duties, responsibilities, and requirements may change based on business needs.
How to Apply
Please submit your application online or in person at: [Insert Application Link or Restaurant Location]
TEMPLATE 2.
Position Title: Whataburger Team Member
Location: [City, State]
Employment Type: Full-Time / Part-Time
Job Summary
Whataburger is hiring Team Members to deliver friendly customer service, prepare made-to-order food, and help maintain a clean, fast-paced restaurant environment. This role is ideal for individuals who enjoy teamwork and providing great guest experiences.
Key Responsibilities
- Greet customers and take accurate orders
- Prepare and assemble menu items to quality standards
- Operate register and process payments
- Maintain cleanliness of workstations and dining areas
- Support drive-thru and kitchen operations
- Work collaboratively with the team during busy shifts
Requirements
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Basic math and cash-handling skills
- Flexible availability, including nights and weekends
- Reliable attendance and positive attitude
How to Apply
Apply online or visit your local Whataburger location to submit an application.
Whataburger Team Member Job Description for Resume
If you have worked before as a Whataburger team member or presently working in that role and are making a new resume or CV, then you can craft a compelling Professional Experience section by utilizing the Whataburger team member job description sample above.
You can highlight the duties you have performed or currently performing as a team member at Whataburger in your resume’s Professional Experience by applying the ones in the sample Whataburger team member job description above.
This will show to the employer that you have been successful in the role of a Whataburger team member, which can greatly enhance your chances of being hired for the new position that you are seeking, especially if it requires someone with some team member work experience at Whataburger or similar company.
Conclusion
This post has provided exhaustive information on the Whataburger team member job description, highlighting the important duties, tasks, and responsibilities they usually perform.
It is helpful to individuals seeking to become a team member at Whataburger, to learn all they need to know about what the role does.
Employers and hiring managers needing to make a job description for the Whataburger team member position will also find this article useful.
They can simply edit and apply the Whataburger team member job description templates provided on this page in making an effective one for their organizations.
