This post provides detailed information on the Walmart online order filling team associate job description, including the key duties, tasks, and responsibilities they commonly perform.
It also highlights the important requirements you may be asked to fulfill to be hired for the online order filling team associate role at Walmart.
What Does a Walmart Online Order Filling Team Associate Do?
The Walmart online order filling team associate is responsible for performing a range of duties that cut across locating and picking online orders, ensuring order accuracy, preparing orders for pickup or delivering, maintaining product quality, and managing inventory and stock levels, etc.
Their job description entails accurately selecting items from store shelves or storage areas based on orders by online customers using handheld devices or pick lists.
It also involves double-checking product quantities, sizes, and specifications to ensure that each order is complete and correct before packaging.
Online order filling team associates at Walmart are also responsible for packaging items securely and organizing them for either customer pickup or delivery to ensure safe and efficient handling.
Inspecting perishable and non-perishable items to ensure freshness, quality, and compliance with food safety standards is also a duty that Walmart online order filling team associates do.
It is also part of their work description to report out-of-stock items, assist in restocking shelves, and help maintain accurate inventory counts, as well as use handheld scanners, carts, and other equipment safely and efficiently while following Walmart’s operational guidelines.
Walmart online order filling team associates are also responsible for greeting customers courteously, verifying order details, and loading orders into vehicles as part of the pickup process, and working closely with other associates and departments (like grocery, general merchandise, or logistics) to ensure orders are fulfilled smoothly.
They are required to work efficiently to meet daily order fulfillment goals while maintaining accuracy and service quality, and also to keep work areas clean, organized, and compliant with Walmart’s health, safety, and sanitation procedures.
Where Do Walmart Online Order Filling Team Associates Work?
The Walmart online order filling team associate works inside a Walmart store, typically in a designated back-room or fulfillment area of the store.
They walk the sales floor, select items from shelves, stage, and package them as needed, then either prep for customer pickup or delivery.
The online order filling team associate role at Walmart is not primarily remote or purely delivery/driver work, although delivery may be part of some roles, but the core “online order filling” duties are done in the store.
Walmart Online Order Filling Team Associate Training
When you are hired for the online order filling team associate role at Walmart, you will be taken through some trainings, which include onboarding and role-specific trainings.
Onboarding or Orientation
Walmart offers an onboarding training or orientation program to newly hired employees for online order filling team associate roles, where they are introduced to company culture, values, and general policies.
The training also covers company expectations, safety practices, dress code, and documentation or HR stuff.
Role-specific Training
Also, newly employed Walmart online order filling team associates are offered role-specific trainings, which include:
- How to use Walmart’s online order system, scanning equipment, or handheld devices to pick items
- How to interpret online order tickets, including picking list, substitution rules, packaging rules, labeling, and staging for pickup or delivery
- Store layout knowledge, including knowing product locations across departments, moving efficiently
- Quality and accuracy guidelines, including checking product condition, expiry dates, correct size/variant, correct quantity
- Safety and equipment handling, including proper lifting techniques, use of carts/pallet jacks if needed, aisle safety, etc.
- Workflow and time management, including understanding order metrics (how many orders to fill per hour), how to prioritize, how to handle peak times and back-ups
- Teamwork and communication training to help new order filling associates to coordinate effectively with other departments (e.g. if item is out of stock or substitution needed), and with the pickup/delivery teams.
Ongoing Training
The online order filling team associate job at Walmart is dynamic, therefore, there may be ongoing trainings or refresher programs organized from time to time by Walmart to keep employees updated on new systems or seasonal changes.
Walmart Online Order Filling Team Associate Job Description Example/Sample/Template
The Walmart online order filling team associate job description consists of the following duties, tasks, and responsibilities:
- Locating and selecting merchandise from shelves and storage areas to fulfill online customer orders accurately
- Using handheld devices or scanners to process orders, track items, and update order status in Walmart’s system
- Ensuring order accuracy by double-checking item details such as size, quantity, and brand before packing
- Inspecting items for quality and verifying that products are in good condition and not damaged or expired
- Packaging and labeling orders appropriately for either customer pickup or home delivery
- Staging completed orders in designated pickup or delivery areas for easy retrieval by customers or drivers
- Communicating with team leads or supervisors about inventory shortages, substitutions, or order discrepancies
- Following substitution procedures when an ordered item is out of stock, selecting suitable alternatives that meet Walmart’s guidelines
- Assisting customers during pickup by retrieving their orders and ensuring a smooth handoff experience
- Replenishing shelves or stock areas after completing order picks to maintain store organization and inventory accuracy
- Adhering to all safety and sanitation guidelines while handling food, perishables, or heavy items
- Operating material handling equipment (such as carts, pallet jacks, or U-boats) safely and efficiently
- Maintaining cleanliness in work areas, storage zones, and order fulfillment stations
- Following company procedures for handling returns, damaged goods, and restocking
- Meeting performance metrics such as order accuracy rate, speed, and productivity targets
- Collaborating with other associates and departments to ensure efficient order completion and customer satisfaction
- Providing courteous assistance to customers when needed, especially during pickup interactions
- Communicating effectively with supervisors about workflow challenges or process improvements
- Participating in team meetings or briefings to stay updated on new policies, promotions, or systems.
Walmart Online Order Filling Team Associate Requirements: Skills, Knowledge, and Abilities for Career Success
Here are important requirements you may be expected to fulfill to be hired for the online order filling team associate position at Walmart, which are also needed for success on the job and career:
- Good knowledge of retail operations and inventory management
- Familiarity with customer service principles and Walmart’s service standards
- Ability to adapt to fast-paced, time-sensitive work conditions
- Good attention to detail to ensure orders are accurate and complete
- Time management and organizational skills to handle multiple orders efficiently
- Basic computer and mobile device skills, including ability to use handheld scanners and apps
- Strong communication skills to effectively coordinate with coworkers and assist customers
- Excellent problem solving skills to handle substitutions and resolving order discrepancies with customers
- Ability to work collaboratively with store associates and supervisors
- Physical stamina to stand, walk, and lift items of up to 50 lbs. safely throughout the shift
- Ability to work in different environmental conditions, including coolers, freezers, and sales floor
- Knowledge of safety and handling procedures to handle items safely, especially perishable and fragile items
- Ability to follow written and verbal instructions accurately
- Basic knowledge of order management and scanning systems (Walmart provides the training)
- Ability to prioritize tasks and meet deadlines efficiently
- Willingness to work flexible hours, including mornings, evenings, weekends, and holidays
- Ability to confirm reliability through attendance and punctuality
- Familiarity with Walmart’s product categories, including groceries, electronics, and apparel
- Ability to demonstrate commitment to Walmart’s customer service and safety standards
- High School Diploma or equivalent is preferred but not always required
- Prior retail, warehouse, or customer service experience is helpful but not mandatory as training is provided by the company
- At least 18 years old.
Walmart Online Order Filling Team Associate Job Description for Resume
If you are making a new resume or CV as someone who has worked before as an online order filling team associate at Walmart, or are currently holding that role there, then you can create a compelling Professional Experience section for your resume by utilizing the sample Walmart online order filling team associate job description above.
You can apply the duties and responsibilities contained in the job description example above in highlighting what you did or presently doing as an online order filling team associate in your resume’s Professional Experience section.
This will show that you have been effective in performing the online order filling team associate role and can significantly boost your chances of being hired for the new job that you are seeking, especially if it requires someone with some work experience as an order filling team associate.
Conclusion
This post has provided exhaustive information on the duties, tasks, and responsibilities that typically make up the job description of the Walmart online order filling team associate, as well as the requirements you may be expected to meet to be hired for the role.
Individuals interested in the Walmart online order filling team associate career will find this article helpful in learning about what the role entails to be able to decide if it’s the job they want to do.
Also, employers looking to make a job description for the online order filling team associate position in their companies will find this post beneficial. They can apply the Walmart online order filling team associate job description example provided on this page in making one for their organizations.
