This post provides detailed information on the Walmart coach job description, including the key duties, tasks, and responsibilities they commonly perform.
It also highlights the major requirements you may be asked to fulfill to be hired for the coach role at Walmart.
What Does a Walmart Coach Do?
A Walmart coach is responsible for handling daily store operations, leading and developing hourly associates, and ensuring that customer service standards are constantly met.
The Walmart coach job description entails managing schedules, driving performance metrics to meet company goals, training staff, and improving customer service.
It also involves coordinating schedules, providing on-the-floor leadership, and partnering with other management team members to implement merchandising and inventory strategies.
Walmart coaches can work with the team leads and associates within specific departments to train, lead, and guide them, while also working with customers and other management staff.
They are also expected to address team concerns and ensure compliance with company safety standards and policies.
Walmart coaches engage in a wide variety of activities using tools and technologies, ranging from the AI-powered, “My Assistant” chatbot, Me@Walmart app, and other specialized systems for training, data analytics, and inventory functions.
Walmart Coach Job Description Example/Sample/Template
The Walmart coach job description typically consists of the following duties, tasks, and responsibilities:
- Lead, train, coach, and mentor teams of associates, giving feedback to develop performance and communicating company objectives and initiatives to associates
- Maintain high customer service standards, resolve customer issues, and apply action plans to improve the customer experience
- Ensure the store’s daily operations run smoothly, coordinate schedules, and partner with other management to apply strategies for inventory and merchandising
- Provide on-the-floor assistance, which can include duties like helping to unload trucks or assisting with other department needs, depending on the store’s situation
- Ensure compliance with company policies and safety standards, drive performance metrics, and contribute to overall business goals
- Manage daily operations for various departments, ensuring the store functions competently and stays in progress
- Ensure that associates meet high customer service standards, resolve customer issues, and implement plans for development
- Provide guidance on career paths within Walmart to help associates understand the existing opportunities and the steps required to advance
- Work with other management to implement new strategies for effective project execution
- Drive sales and other key performance indicators to help the company accomplish business objectives
- Serve as a primary facilitator to guide associates toward achieving individual and organizational goals
- Engage in associate growth and promote a collaborative work environment and continuous improvement
- Promote a productive and engaged workforce, directly impacting store performance and customer satisfaction
- Conduct the usual skill assessments, provide targeted training, and offer mentorship opportunities to improve associate capabilities.
Walmart Coach Requirements: Skills, Knowledge, and Abilities for Career Success
Individuals seeking the walmart coach role should have certain skills, industry knowledge, and a number of personal attributes to be hired and to be successful on the job and in their careers, including:
- Outstanding job experience, including one year of retail experience and one year of supervisory experience, or two years of college, or two years of general work experience instead
- Team leadership skills for ensuring improved store performance, customer service, and employee satisfaction
- Conflict resolution skills for settling interpersonal disagreements among associates, disputes arising from customer interactions, or conflicts between associates and management
- Ability to provide effective training to the workforce and equip them to meet the evolving demands of the retail environment
- Profound knowledge of customer experience to train, motivate, and guide associates
- Ability to provide quality advice, support, and guidance to team members
- Strong decision-making skills for addressing operational challenges and maximize opportunities
- Ability to communicate in a clear and concise manner with associates to ensure they are informed about company policies, performance expectations, and operational changes
- In-depth knowledge of safety compliance protocols and ability to train associates on safety procedures, monitor adherence to the procedures, and implement curative measures when necessary
- Ability to inspire and motivate team members to perform at their best
- Expertise in developing associates, including helping them with personal and professional growth through provision of structured programs and individualized guidance
- High School Diploma or GED (minimum educational requirements)
- College Education (preferred but not required): Associate Degree in Business, Management, Retail, or in a related field; Bachelor’s Degree in Business Administration, Management, Operations, or in a similar field.
Conclusion
This post has provided detailed coverage of the Walmart coach job description, highlighting the major responsibilities and duties that they typically perform.
It also provided information on the common requirements, including skills, knowledge, and abilities that candidates for the coach job at Walmart should meet to be hired.
Individuals interested in the Walmart coach career will find it helpful in learning about what they do to decide if that’s what they want to do as well.
Also, employers in similar industry as Walmart will find this article useful in making a job description for the coach position in their company.
They can actually apply the Walmart coach job description example provided on this page in making an effective one for their organizations.
