Cashier Interview Questions Practice Test for a Great Performance

So, go ahead to take this practice test and improve your knowledge of the common questions and answers to expect at the actual cashier interview:

Instructions: Choose the best answer for each question.

Why do you want to work as a cashier?

It’s an easy job

I enjoy interacting with customers

I don’t know

I need money

I want to work in a quiet place

How do you handle a difficult customer?

Ignore their complaint

Argue with them

Listen to them, remain calm, and offer a solution

Call your manager right away

Tell them they are wrong

What would you do if the register gives you more money than it should during a transaction?

Keep the extra money

Tell the customer they owe you more

Inform your supervisor and correct the mistake

Ignore it and move on

Give the customer the extra money

How would you handle a situation where you are overwhelmed with long lines and multiple customers at once?

Ignore the customers and take a break

Continue as usual, even if slow

Rush through transactions without checking for errors

Close the register and walk away

Prioritize customers based on urgency and ask for help if needed

If you notice a mistake in a customer’s order, what do you do?

Ignore it

Correct the mistake and apologize to the customer

Let the customer figure it out

Ask the customer to pay more

Tell your coworker to handle it

Which of the following is a key trait of a good cashier?

Strong math skills

Ability to write reports

Knowledge of marketing strategies

Ability to juggle multiple projects

Understanding of customer service etiquette

How would you handle a situation where a customer is using a coupon that doesn’t scan properly?

Tell the customer they can’t use the coupon

Ignore it

Tell the customer to go to a different store

Check the coupon and assist the customer in getting the correct discount

Close the register

What is the most important part of being a cashier?

Speeding through transactions

Maintaining accuracy and customer service

Wearing a uniform

Knowing every product in the store

Staying in the back office

How do you ensure the safety and security of cash at the register?

Keep all cash in the open

Count money only at the end of the shift

Take cash home for safe keeping

Follow company cash handling procedures and keep the register secure

Never count the money

10.

If a customer is purchasing a large item, what should you do?

Wait for the customer to load the item alone

Ignore the customer

Ask the customer to come back later

Refuse to help them

Help the customer pack the items into their vehicle if appropriate

11.

What would you do if the store is out of a product the customer wants to purchase?

Apologize and offer to check the stock or suggest a similar product

Tell the customer to go somewhere else

Ignore the customer

Pretend the product is in stock

Tell them to come back later

12.

How would you describe excellent customer service?

Rushing customers through the line

Ignoring customer concerns

Being friendly, attentive, and helpful

Not interacting with customers

Offering discounts on all purchases

13.

When you are faced with a difficult decision at work, what do you do?

Act impulsively

Ask your supervisor for guidance

Ignore the decision

Try to handle it without involving anyone

Make a decision based on your personal opinion

14.

How do you stay organized during a busy shift?

By working as fast as possible

By ignoring other tasks until the end of the shift

By prioritizing tasks and staying focused

By multitasking everything at once

By waiting for instructions from others

15.

How do you deal with stress during peak hours?

Leave the register

Ignore the customers

Rush through transactions

Stay calm, organized, and maintain focus

Take a long break

16.

How would you handle a situation where a customer wants to return an item without a receipt?

Deny the return immediately

Ask for proof of purchase in any form, such as a card transaction, and follow store policy

Allow the return without asking for any proof

Offer store credit only without checking the item

Ignore the customer

17.

What do you do if a customer asks for a product that is not in the system?

Tell them to leave

Ignore their request

Look up the product code or find an alternative option

Tell them the product doesn’t exist

Just charge the customer anyway

18.

If a customer wants to pay with a large bill, you should:

Provide the correct change, ensuring you follow cash handling procedures

Refuse the payment

Ask for a different form of payment

Only accept it if they buy more than one item

Keep the change as a tip

19.

What would you do if a customer accidentally gave you more money than required?

Keep the extra money

Say nothing and pocket the extra

Wait for the customer to notice

Ignore it

Return the extra money promptly and politely

20.

How do you handle errors in transactions?

Ignore them

Immediately notify your supervisor and correct the mistake

Blame the customer

Let the customer pay more

Keep quiet and move on

21.

What is your approach when you receive a customer complaint?

Ignore the complaint

Get defensive

Argue with the customer

Refer them to the manager immediately

Listen carefully, acknowledge the issue, and offer a solution

22.

How do you ensure a customer has a positive experience while checking out?

By being quick and not engaging with the customer

By ignoring small talk

By working as fast as possible

By offering a friendly greeting and thanking them for their business

By not making eye contact

23.

What would you do if you didn’t understand how to operate the register?

Ask for help or training from a colleague or supervisor

Wait until someone else fixes it

Try to fix it yourself

Ignore it and continue

Panic

24.

How do you ensure accuracy in transactions?

Relying on memory

Speeding through the transactions

Double-checking prices, scanning items carefully, and reviewing the receipt before finalizing the transaction

Not worrying about minor mistakes

Letting the customer verify all charges

25.

How would you handle a situation where a customer pays the wrong amount?

Ask the customer to correct it themselves

Politely inform the customer and correct the amount

Let the customer pay the wrong amount

Close the register immediately

Ignore it

26.

How do you manage cash discrepancies?

Close the register without reporting it

Keep the extra money

Ignore it

Inform a supervisor and follow company protocols

Blame the customer

27.

What would you do if you are unsure of a store policy?

Make your own decision

Ignore the situation

Ask a supervisor or refer to the store policy manual

Guess based on experience

Ignore the customer

28.

What do you do if the store is very busy and you feel overwhelmed?

Take a break and let someone else handle it

Keep calm, stay organized, and focus on one customer at a time

Speed through transactions without care

Let the customers deal with it themselves

Close the register and leave

29.

What is your approach to learning new cashier procedures?

I avoid learning new things

I try to learn as much as I can and ask questions when needed

I wait for someone to teach me

I only learn what I have to do to get by

I prefer not to change my way of working

30.

What would you do if you are required to perform a task outside of your usual cashier duties?

Refuse to do it

Complain about it

Attempt it to the best of your ability and ask for help if needed

Ignore the task

Do the task poorly and move on