This post provides detailed information on the Starbucks shift supervisor job description, including the key duties, tasks, and responsibilities they commonly perform.
It also highlights the major requirements you may be expected to meet to be hired for the shift supervisor role at Starbucks.
What Does a Starbucks Shift Supervisor Do?
A Starbucks shift supervisor is a team leader that handles the store operations during a shift, focusing on implementing company policies, carrying out customer service, and overseeing the barista team.
The Starbucks shift supervisor job description entails managing opening/closing procedures, ensuring product quality and cleanliness, reinforcing positive team performance, and delegating tasks.
It also involves performing many of the same tasks as baristas, such as making coffee drinks and pastries, cleaning the store, and ringing up customers.
The role requires strong leadership, communication, and customer service skills.
Starbucks shift supervisors can work with baristas and the store manager to manage shifts, coach the team, and ensure smooth daily operations, as well as work together with customers to ensure a positive experience.
Their responsibilities involve leading shifts to ensure smooth operations, managing staff and their performance, handling customer satisfaction, and ensuring store standards, like safety, cleanliness, and cash handling are met.
It also entails delegating tasks, ensuring high-quality products, and exceptional customer service; managing daily operations like cash handling and opening/closing duties, and resolving customer complaints.
Starbucks shift supervisors are also expected to clean the store, assist customers, and restock supplies.
They perform a wide variety of functions using digital and physical tools and technologies, including Point-Of-Sale (POS) system, Labor Scheduling Tool (LST)/Shift Marketplace, and Inventory Management System (IMS)/Inventory AI.
Starbucks Shift Supervisor Training
Starbucks offers training to newly hired and existing shift supervisors to enable them develop relevant skills to effectively lead their teams in executing the daily operations of the store and ensuring that the “Starbucks Experience” for customers is met.
The training, which is carried out both in a classroom setting and on-the-job format covers areas such as people management, operational execution, customer service, store support, problem-solving, quality and standards.
Starbucks Shift Supervisor Job Description Example/Sample/Template
The Starbucks shift supervisor job description consists of the following duties, tasks, and responsibilities:
- Carry out daily operations, manage opening/closing duties, and ensure adherence to all Starbucks policies and procedures
- Offer quality beverages and food products consistently for customers by adhering to all recipe and presentation standards
- Create the “Starbucks Experience” by providing legendary customer service, anticipating needs, and ensuring the store environment is hygienic and calm
- Keep an eye on all areas of the location to ensure customer needs are being met and that employees are open to customer expectations and requests
- Order food and non-food products using Starbucks ordering system and C-Bord food ordering system
- Guide and help the shift team, delegate tasks, provide feedback to the store manager, and assist in training new partners
- Support the new partner training by positively reinforcing successful performance and giving respectful and hopeful coaching as required
- Develop positive relationships with the shift team by understanding and addressing individual needs, concerns, and motivation
- Provide unique customer service to all customers by acting with a customer-comes-first attitude, connecting with the customer, as well as discovering and responding to customer needs
- Maintain a calm behavior during periods of high volume or unusual events to keep the operation on and set a positive example for other team members
- Follow all customer service and cash handling policies and procedures, operate Point-Of-Sale (POS) system, and accurately process and receive payment from customers
- Complete different kitchen-related tasks including cooking, prepping, wrapping, thawing, packaging, and cleaning
- Monitor job performance of employees and provide feedback to give support to the employee in developing and enhancing their skills
- Recognize and reinforce individual and team achievements by using obtainable organizational tools and working together with the store manager to find new, creative, and effective methods of recognition.
Starbucks Shift Supervisor Requirements: Skills, Knowledge, and Abilities for Career Success
The shift supervisor at Starbucks requires certain skills, industry knowledge, and a number of personal attributes to qualify for hiring by most recruiters/employers and be successful on the job and in their career, including:
- Must be experienced in cash handling, customer service, and relationship building activities, including at least one year of experience working in a customer-service environment
- Technical skills, including proficiency in food safety and preparation, Point-Of-Sale (POS) and scheduling, cash handling, and inventory management
- Ability to follow company cash register and management policies and practices and enforce all safety and sanitation guidelines
- Knowledge of cash handling procedures for assisting the store manager with all customer and partner interactions and account responsibilities
- Ability to manage store operations while supporting customers effectively and efficiently in a fast-paced environment, and to assume primary responsibility for store operations when the general manager, assistant manager-operations, or the assistant manager-merchandising is not present
- Strong ability to deal with customer complaints, partner with interdepartmental teams, and resolve various customer service issues
- Good knowledge of food products and ability to provide quality beverages and food products to customers
- Strong knowledge of the food service industry
- Ability to utilize several methods for preventing loss, such as automated cash handling, secure physical location, and attentive customer service
- Knowledge of food safety and sanitation procedures and ability to monitor compliance and create awareness about safety concerns to management
- Ability to execute store operations during scheduled shifts, maintaining consistent attendance and punctuality, and organizing shift assignments
- Strong Interpersonal Skills for interacting with different types of individuals
- Problem-solving skills for identifying problems as they arise and taking the necessary steps to resolving them
- Ability to use clear and concise approach in conveying information to employees and to listen to employees’ concerns and respond appropriately to them.
- A High School Diploma or its equivalent
- Associate’s or Bachelor’s degree is not always required, but can be an advantage.
Starbucks Shift Supervisor Job Description for Resume
If you have worked before as a shift supervisor at Starbucks or are presently working in that role and are making a resume or CV for a new job, then you can create a compelling Professional Experience for your resume by applying the sample Starbucks shift supervisor job description provided above.
You can express the duties and responsibilities you have carried out as a Starbucks shift supervisor in your resume’s Professional Experience by utilizing the ones provided in the above Starbucks shift supervisor job description example.
This will show to the recruiter/employer that you have been successful working as a shift supervisor, which can boost your chances of getting the new job, especially if it requires someone with some shift supervisor work experience.
Conclusion
This post has provided detailed coverage of the Starbucks shift supervisor job description, highlighting the major responsibilities, tasks, and duties that they typically perform.
It also provided information on the required skills, knowledge, and abilities to be successful on the job and career, and to be hired.
Individuals interested in the shift supervisor career at Starbucks will find this post useful in learning about what they do to decide if that’s the career they want to pursue.
Also, employers in similar industry as Starbucks needing to make a job description for the shift supervisor role will find this article helpful.
They can apply the Starbucks shift supervisor job description example provided on this page in making one for their companies.
