This post provides detailed information of the Chick-fil-A team member job description, including the key duties, tasks, and responsibilities they commonly perform, as well as templates employers and hiring managers can use.
It also highlights the major requirements you may be expected to fulfill to be hired for the team member role at Chick-fil-A.
What Does a Chick-fil-A Team Member Do?
A Chick-fil-A team member is responsible for providing customer service and supporting restaurant operations to ensure guests receive fast, friendly, and high-quality service.
They work in various areas of the restaurant, including the front counter, drive-thru, kitchen, dining room, and food prep stations.
Chick-fil-A team members are known for their hospitality, professionalism, and commitment to maintaining a clean and welcoming environment.
The Chick-fil-A team member job description involves greeting guests warmly and taking orders at the front counter or drive-thru, using the POS (point-of-sale) system to process orders and payments, and answering questions about the menu and providing recommendations.
It also entails ensuring orders are accurate and delivered promptly and maintaining a friendly, professional attitude at all times.
They prepare and cook Chick-fil-A menu items according to recipes and safety standards, assemble sandwiches, salads, sides, and drinks, follow food safety guidelines (temperature checks, labeling, sanitation), and maintain clean and organized kitchen and prep areas.
It is also their responsibility to take orders via headset, collect payments, and deliver meals to guests, keep drive-thru lanes moving efficiently during peak hours, and ensure accuracy and speed to maintain high customer satisfaction.
Keeping dining room, beverage stations, restrooms, and common areas clean, and wiping tables, sweeping floors, restocking condiments, and maintaining a welcoming environment are also part of the duties of a Chick-fil-A team member.
They also assist guests with seating, tray service, or special requests.
Chick-fil-A team members work collaboratively with kitchen and service teams, communicate order changes, special requests, and issues to the team, and support fellow team members during busy periods.
It is also their responsibility to follow all food safety, hygiene, and Chick-fil-A operational standards, comply with health regulations and restaurant policies, and handle equipment properly and maintain safe work practices.
Other tasks that a Chick-fil-A team member usually performs include assisting with opening and closing duties as assigned, participating in shift meetings and required training, and providing exceptional hospitality to represent Chick-fil-A’s brand values.
Chick-fil-A Team Member Job Description Example/Sample
The Chick-fil-A team member job description typically consists of the following duties, tasks, and responsibilities:
- Greet guests warmly and provide friendly, professional customer service
- Take customer orders correctly at the front counter or drive-thru
- Process payments and issue receipts by operating the POS system
- Prepare and cook Chick-fil-A menu items according to recipes and safety standards
- Assemble meals, including sandwiches, salads, sides, and beverages
- Ensure food quality, freshness, and proper presentation
- Maintain cleanliness of the dining room, kitchen, drive-thru, and restrooms
- Restock supplies such as cups, condiments, utensils, and napkins
- Support drive-thru operations by taking orders, delivering meals, and monitoring accuracy
- Adhere to all food safety, sanitation, and hygiene guidelines
- Perform temperature checks, labeling, and proper food storage
- Assist guests with special requests, tray service, or seating needs
- Monitor and ensure cleanliness of beverage and condiment stations
- Support opening and closing procedures as assigned
- Work collaboratively with other team members to achieve service and speed goals
- Follow Chick-fil-A’s customer service standards and hospitality expectations
- Handle equipment safely and follow operational procedures
- Participate in team meetings and ongoing training
- Communicate menu changes, order issues, or customer feedback to team leads
- Represent Chick-fil-A’s values of respect, integrity, and hospitality.
Chick-fil-A Team Member Requirements: Skills, Knowledge, and Abilities for Hiring and Career Success
Here are important requirements you may be expected to fulfill to be hired for the team member role at Chick-fil-A , which are also vital for success on the job and career:
- High school diploma or GED preferred (not required), to ensure possession of basic math, communication, and customer service skills needed for order-taking and POS transactions
- Previous customer service or food service experience, to speed up training and improve guest interactions
- Experience working in fast-paced environments, to perform quickly and efficiently
- Strong communication and interpersonal skills, for greeting guests, understanding orders, and delivering great hospitality
- Excellent customer service skills, to provide friendly, attentive service
- Ability to multitask efficiently, for managing orders, food prep, and customer needs during rush periods
- Basic math skills, for handling payments, giving change, and reading order totals
- Attention to detail, to ensure accuracy in orders, food preparation, and safety standards
- Positive attitude and friendly demeanor, to contribute to a welcoming guest experience and positive team culture
- Strong work ethic and reliability, to ensure consistent staffing and smooth operations
- Team-oriented mindset, to collaborate in both kitchen and front-of-house operations
- Ability to remain calm under pressure, especially during peak hours when the restaurant is busy
- Ability to stand for long periods, as team members spend most of their shifts on their feet
- Ability to lift 25–40 lbs. as needed, for stocking, moving supplies, and handling food containers
- Comfort working in hot or fast-paced kitchen environments, for safety and productivity in food prep and cooking areas
- Ability to bend, reach, and perform repetitive tasks, for assembling food, stocking items, and cleaning
- Flexible schedule, including evenings, weekends, and holidays, to available during peak dining hours
- Reliable transportation to and from work, to ensure punctuality and consistent attendance
- Certification (Preferred, Not Required): Food Handler’s Permit or ServSafe Certification
- Must follow all health, safety, and sanitation guidelines, for protecting guests and maintaining Chick-fil-A’s high standards
- Must adhere to Chick-fil-A values and customer service culture, to ensure respect, courtesy, and hospitality, which the brand emphasizes.
Chick-fil-A Team Member Job Description Templates
Here are Chick-fil-A team member job description templates employers and hiring managers can simply edit and use in their job postings to attract the best talents to their companies:
TEMPLATE 1.
Position Title: Chick-fil-A Team Member
Reports To: Shift Leader / Assistant Manager / General Manager
Location: [City, State]
Employment Type: Full-Time or Part-Time
Company Overview
[Your Company Name], operating a Chick-fil-A restaurant, is committed to delivering exceptional guest service and serving high-quality food in a fast, friendly, and caring environment. Chick-fil-A is known for its outstanding hospitality, strong community values, and consistent operational excellence. We are looking for dedicated team members who embody professionalism, positivity, and a heart for service.
Position Overview
We are seeking enthusiastic, dependable, and service-oriented Chick-fil-A Team Members to support daily restaurant operations, including customer service, food preparation, drive-thru operations, and maintaining a clean, welcoming environment. Team Members play a vital role in ensuring guests enjoy a positive dining experience through friendly interactions, accurate orders, and efficient service.
The ideal candidate has strong communication skills, a positive attitude, and the ability to thrive in a fast-paced setting.
Key Responsibilities
Customer Service
- Greet guests warmly and provide friendly, professional hospitality.
- Take customer orders at the front counter or drive-thru using the POS system.
- Ensure order accuracy and deliver meals promptly.
- Answer questions about the menu and assist with special requests.
- Resolve minor customer concerns or escalate them to supervisors when necessary.
Food Preparation & Cooking
- Prepare, cook, and assemble Chick-fil-A menu items according to recipes and brand standards.
- Follow all food safety procedures, including temperature checks, labeling, and storage.
- Maintain a clean, organized, and sanitary kitchen environment.
- Ensure food quality, freshness, and proper presentation at all times.
Drive-Thru Operations
- Take orders via headset, process payments, and hand out meals efficiently.
- Keep drive-thru lanes organized and moving quickly during peak periods.
- Ensure accuracy, courtesy, and speed in every interaction.
Dining Room & Cleanliness
- Maintain cleanliness of dining areas, beverage stations, and restrooms.
- Wipe tables, sweep floors, dispose of trash, and restock supplies.
- Assist guests with seating, tray service, and additional needs.
Teamwork & Communication
- Work collaboratively with other team members to meet service and speed goals.
- Communicate order changes or challenges to kitchen and service teams.
- Participate in shift meetings, training sessions, and leadership coaching.
- Uphold Chick-fil-A’s culture of respect, teamwork, and integrity.
Safety & Compliance
- Follow Chick-fil-A’s operational procedures and health department regulations.
- Handle kitchen equipment safely and correctly.
- Maintain proper hygiene and adhere to uniform and grooming guidelines.
- Support opening and closing procedures as assigned.
Skills & Qualifications
- Excellent customer service and communication skills.
- Friendly, positive, and respectful demeanor.
- Ability to multitask and remain calm in a fast-paced environment.
- Strong attention to detail and commitment to cleanliness.
- Ability to work effectively as part of a team.
- Basic math skills for handling payments and making change.
Education & Experience Requirements
- High school diploma or GED preferred (not required).
- Prior experience in customer service or food service is helpful but not mandatory.
- On-the-job training provided for all new hires.
Physical Requirements
- Ability to stand for long periods and work in a fast-paced setting.
- Ability to lift 25–40 lbs. as needed for stocking and supplies.
- Ability to bend, reach, twist, and perform repetitive motions.
- Comfortable working in hot, cold, or noisy environments.
Availability Requirements
- Flexible availability, including mornings, evenings, weekends, and holidays.
- Reliable transportation to and from work.
- Willingness to work part-time or full-time shifts depending on business needs.
Eligibility to Work in the United States
Applicants must be legally authorized to work in the United States without employer sponsorship.
Work Environment
- Fast-paced restaurant setting with frequent guest interaction.
- Collaborative, supportive team culture aligned with Chick-fil-A values.
- Shifts may vary based on restaurant hours and staffing needs.
Equal Opportunity Statement
[Your Company Name] is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any protected category.
Additional Information
- Uniform and training provided.
- Opportunities for advancement, leadership roles, and scholarship programs may be available.
- Reasonable accommodations will be provided for qualified individuals with disabilities.
How to Apply
Please submit your application and resume to:
[Insert Application Email or Job Link]
TEMPLATE 2.
Location: [City, State]
Employment Type: Full-Time or Part-Time
About the Role
We are looking for friendly, dependable Chick-fil-A Team Members to provide excellent customer service, prepare food, and help maintain a clean, welcoming restaurant environment. Team Members play a key role in creating a positive guest experience through fast, accurate, and courteous service.
Key Responsibilities
- Greet guests warmly and take orders at the counter or drive-thru
- Prepare, cook, and assemble menu items according to Chick-fil-A standards
- Ensure food quality, accuracy, and speed of service
- Maintain cleanliness of dining room, kitchen, and restrooms
- Assist with stocking, restocking, and general restaurant duties
- Operate POS systems and handle payments
- Follow food safety, sanitation, and uniform guidelines
- Support team members during busy periods and participate in training
Requirements
- Friendly, positive, and customer-focused attitude
- Strong communication and teamwork skills
- Ability to work in a fast-paced environment
- Ability to stand for long periods and lift 25–40 lbs. as needed
- Flexible availability, including mornings, evenings, weekends, or holidays
- Prior customer service or food service experience is a plus
- Must be legally authorized to work in the United States
How to Apply
Submit your application to [Insert Email or Job Link].
Chick-fil-A Team Member Job Description for Resume
If you have worked before as a Chick-fil-A team member or presently working in that role and are making a new resume or CV, then you can craft a compelling Professional Experience section by utilizing the Chick-fil-A team member job description sample above.
You can highlight the duties you have performed or currently performing as a team member at Chick-fil-A in your resume’s Professional Experience by applying the ones in the sample Chick-fil-A team member job description above.
This will show to the employer that you have been successful in the role of a Chick-fil-A team member, which can greatly enhance your chances of being hired for the new position that you are seeking, especially if it requires someone with some team member work experience.
Conclusion
This post has provided exhaustive information on the Chick-fil-A team member job description, highlighting the important duties, tasks, and responsibilities they usually perform.
It is helpful to individuals seeking to become a Chick-fil-A team member, to learn all they need to know about what the role does.
Employers and hiring managers needing to make a job description for the Chick-fil-A team member position will also find this article useful.
They can simply edit and apply the Chick-fil-A team member job description templates provided on this page in making an effective one for their organizations.
