Lowe’s Fulfillment Associate Job Description, Key Duties and Responsibilities

This post provides detailed information on the Lowe’s fulfillment associate job description, including the key duties, tasks, and responsibilities they commonly perform.

It also highlights the major requirements you may be expected to fulfill to be hired for the Lowe’s fulfillment associate role.

What Does a Lowe’s Fulfillment Associate Do?

A Lowe’s fulfillment associate is responsible for preparing and delivering customer orders placed online or in-store.

This role focuses on order accuracy, speed, and customer satisfaction by picking, staging, and handing off products for in-store pickup, curbside pickup, or delivery.

The Lowe’s fulfillment associate job description involves carrying out order picking and preparation duties with associates picking customer orders accurately from store shelves and backroom locations, verifying item details, such as SKU, quantity, and condition, and staging completed orders in designated pickup or delivery areas.

It also entails associates packaging and labeling orders according to fulfillment procedures.

Lowe’s fulfillment associates are responsible for bringing completed orders to customers during curbside pickup, verifying customer identity and order details before release, and assisting customers with loading items into vehicles.

Providing friendly, timely service during order handoff is also a major role that fulfillment associates perform at Lowe’s.

Lowe’s fulfillment associates perform inventory and store support tasks by maintaining organized staging and fulfillment areas, reporting out-of-stock, damaged, or missing items, assisting with restocking and inventory accuracy when needed, and coordinating with sales floor associates to locate products.

Their role also involves using handheld devices and store systems to process orders, updating order statuses accurately and promptly, and communicating delays or issues to supervisors and customers.

They are expected to ensure safety and compliance by following Lowe’s safety guidelines when lifting, moving, or loading merchandise, using carts, pallet jacks, and equipment properly, and following loss-prevention and order security procedures.

It is also their responsibility to maintain clean, safe work areas.

The Lowe’s fulfillment associate work description also involves working closely with fulfillment, sales, and customer service teams, assisting other departments during peak business periods, and adapting to changing priorities and high-volume order demand.

Fulfillment associates at Lowe’s work in a fast-paced retail and warehouse-style setting and the role involves frequent walking, standing, lifting, and bending.

The job also entails flexible schedules, where associates may be required to work any shift when necessary, including mornings, evenings, weekends, and holidays.

Lowe’s Fulfillment Associate Job Description Example/Sample

The Lowe’s fulfillment associate job description usually consists of the following duties, tasks, and responsibilities:

• Pick customer orders accurately from sales floor and backroom locations
• Verify item SKUs, quantities, and product condition
• Stage completed orders in designated pickup or delivery areas
• Package, label, and secure orders according to fulfillment procedures
• Process online and in-store orders using handheld devices and store systems
• Update order statuses promptly and accurately
• Prepare orders for in-store pickup, curbside pickup, or delivery
• Bring completed orders to customers during curbside pickup
• Verify customer identity and order details before releasing merchandise
• Assist customers with loading items into vehicles safely
• Maintain organized and efficient fulfillment and staging areas
• Report damaged, missing, or out-of-stock items to supervisors
• Coordinate with sales floor and inventory teams to locate products
• Follow safety guidelines when lifting, moving, and loading merchandise
• Use carts, pallet jacks, and equipment properly
• Support loss-prevention and order security procedures
• Maintain clean, safe, and clutter-free work areas
• Assist other departments during peak business periods
• Uphold fulfillment accuracy and service standards at Lowe’s.

Lowe’s Fulfillment Associate Requirements: Skills, Knowledge, Abilities for Hiring and Career Success

Here are important requirements you may be expected to fulfill to be hired for the fulfillment associate role at Lowe’s, which are also vital for success on the job and career:

• High school diploma or equivalent (preferred) – Provides a basic foundation for understanding procedures, safety rules, and order systems.
• Previous retail, warehouse, or fulfillment experience (preferred) – Helps candidates adapt quickly to picking, staging, and order-processing tasks.
• Ability to use handheld devices and store systems – Required to pick orders, update order status, and ensure accuracy in fulfillment systems.
• Strong attention to detail – Essential for selecting correct items, quantities, and ensuring products are undamaged.
• Ability to work in a fast-paced environment – Fulfillment areas can be time-sensitive, especially during peak order volume.
• Physical ability to lift, carry, and move merchandise – Associates frequently handle bulky or heavy items using proper lifting techniques.
• Ability to stand, walk, bend, and reach for extended periods – The role involves constant movement throughout the store and staging areas.
• Commitment to safety procedures – Important for preventing injuries when using carts, pallet jacks, and loading vehicles.
• Customer service skills – Needed for curbside and in-store pickup interactions and assisting customers with loading.
• Time management and organizational skills – Helps ensure orders are completed accurately and within required timeframes.
• Teamwork and communication skills – Fulfillment Associates coordinate closely with sales floor, inventory, and customer service teams.
• Reliability and punctuality – Consistent attendance ensures orders are processed on time and service levels are maintained.
• Flexible availability – Willingness to work mornings, evenings, weekends, and holidays is often required.
• Ability to follow company policies and procedures – Ensures consistent fulfillment quality and operational compliance at Lowe’s.

Lowe’s Fulfillment Associate Job Description Templates

Here are Lowe’s fulfillment associate job description templates employers and hiring managers can simply edit and use in their job postings to attract the best talents to their companies:

Lowe’s Fulfillment Associate Job Description for Resume

If you have worked before as a Lowe’s fulfillment associate or presently working in that role and are making a new resume or CV, then you can craft a compelling Professional Experience section by utilizing the Lowe’s fulfillment associate job description sample above.

You can highlight the duties you have performed or currently performing as a Lowe’s fulfillment associate in your resume’s Professional Experience by applying the ones in the sample Lowe’s fulfillment associate job description above.

This will show to the employer that you have been successful in the role of a Lowe’s fulfillment associate, which can greatly enhance your chances of being hired for the new position that you are seeking, especially if it requires someone with some fulfillment associate work experience at Lowe’s or other similar company.

Conclusion

This post has provided exhaustive information on the Lowe’s fulfillment associate job description, highlighting the important duties, tasks, and responsibilities they usually perform.

It is helpful to individuals seeking to become a Lowe’s fulfillment associate, to learn all they need to know about what the role does.

Employers and hiring managers needing to make a job description for the fulfillment associate position will also find this article useful.

They can simply edit and apply the Lowe’s fulfillment associate job description templates provided on this page in making an effective one for their organizations.