This post provides detailed information on the Domino’s customer service representative job description, including the key duties, tasks, and responsibilities they commonly perform.
It also highlights the major requirements you may be expected to fulfill to be hired for the customer service representative role at Domino’s.
What Does a Domino’s Customer Service Representative Do?
A Domino’s customer service representative is responsible for helping customers place orders, solving basic problems, and supporting the store team.
They make sure every customer has a smooth, friendly experience, whether in person or over the phone.
The Domino’s customer service representative job description entails greeting customers warmly in person and over the phone, taking orders accurately and helping customers choose menu items, answering questions about products, deals, and store policies, and handling customer concerns or complaints politely and professionally.
It also involves entering orders into the point-of-sale (POS) system, confirming order details to avoid mistakes, communicating with kitchen staff to ensure accurate pizza preparation, and updating customers on estimated wait or delivery times.
They also perform cash handling and transaction duties, including processing payments (cash, card, app-based), providing correct change when needed, and following store procedures for managing cash drawers and receipts.
Customer service representatives at Domino’s help prepare pizzas, sides, and other menu items when needed, portion toppings and assemble orders accurately, and follow basic food safety and hygiene guidelines.
It is also their responsibility to clean counters, customer areas, and workstations, restock ingredients, utensils, and supplies, and help maintain a clean, organized, and safe store environment.
The Domino’s customer service representative job description also involves working closely with fellow CSRs, cooks, and delivery drivers, supporting the shift leader or manager with tasks during busy times, and communicating clearly to keep orders flowing smoothly.
Domino’s Customer Service Representative Job Description Example/Sample
The Domino’s customer service representative job description usually consists of the following duties, tasks, and responsibilities:
- Greet customers with a friendly, positive attitude in person and over the phone
- Take orders accurately and enter them into the POS system
- Recommend menu items, promotions, and deals to customers
- Answer customer questions about products, pricing, and delivery times
- Handle customer concerns politely and escalate issues when needed
- Assist with preparing pizzas, sides, and other food items during busy times
- Portion ingredients and assemble orders following Domino’s standards
- Package orders accurately for delivery or carryout
- Process payments (cash, card, digital) and issue receipts
- Maintain a clean and organized counter, lobby, and work area
- Restock supplies such as cups, napkins, sauces, and ingredients
- Follow food safety rules, hygiene standards, and sanitation guidelines
- Help drivers and kitchen staff to ensure quick order fulfillment
- Support shift leaders and managers with daily tasks as needed
- Uphold Domino’s brand image, customer service policies, and store procedures.
Domino’s Customer Service Representative Requirements: Skills, Knowledge, and Abilities for Hiring and Career Success
Here are major requirements you may be expected to fulfill to be hired for the customer service representative role at Domino’s, which are also vital for success on the job and career:
- High School Diploma or GED (preferred, not always required), to show possession of basic education and readiness for customer-facing tasks
- Minimum age of 16–18 depending on location, to ensure compliance with state labor laws and store policies
- Strong communication and customer service skills, for taking orders accurately and creating a positive customer experience
- Ability to handle fast-paced, high-volume environments, especially during peak hours at Domino’s
- Basic math skills, for handling payments, giving correct change, and managing order totals
- Comfort using POS systems and phones, to help with entering orders quickly and handling customer calls smoothly
- Ability to work flexible schedules, including nights, weekends, and holidays, to be available on Domino’s peak times
- Ability to stand, walk, and reach for long periods and to perform light physical tasks, such as occasionally lifting small items
- Teamwork and reliability, for helping kitchen staff and delivery drivers keep service running smoothly
- Attention to detail, to ensure orders are accurate, ingredients are portioned correctly, and customer preferences are followed
- Food handling or safety knowledge (training provided), to maintain hygiene and prevent contamination in food preparation areas
- Positive, friendly attitude, to support a welcoming environment and align with Domino’s brand culture.
Domino’s Customer Service Representative Job Description Templates
Here are Domino’s customer service representative job description templates employers can simply edit and use in their job postings to attract the best talents to their companies:
TEMPLATE 1.
Position Title: Domino’s Customer Service Representative
Reports To: Store Manager / Assistant Store Manager
Location: [City, State]
Employment Type: Full-Time / Part-Time
Company Overview
Domino’s is a global leader in the pizza delivery industry, known for exceptional customer service, innovative technology, and high-speed operations. Our team members help create an enjoyable experience for every customer by delivering friendly service, accurate orders, and a clean, welcoming environment. We are committed to developing talent and promoting from within, offering opportunities for advancement across operations and leadership roles.
Job Summary
The Domino’s Customer Service Representative supports day-to-day store operations by assisting customers, processing orders, and maintaining a clean, positive environment. This role ensures guests receive fast, accurate, and friendly service whether they order in-store, online, or by phone. Ideal candidates are dependable, customer-focused, and comfortable working in a fast-paced setting.
Key Responsibilities
1. Customer Service
- Greet customers politely and provide helpful assistance.
- Answer phone calls and support customers with menu questions or order issues.
- Resolve basic concerns and escalate when needed.
2. Order Processing
- Accurately enter customer orders into the POS system.
- Confirm order details to ensure accuracy.
- Coordinate with the kitchen team for timely preparation.
3. Food & Store Support
- Assist with basic food preparation following safety guidelines.
- Keep lobby, counters, and customer areas clean and organized.
- Restock beverages, utensils, and other supplies.
- Support opening and closing duties.
4. Cash Handling
- Process payments accurately (cash, card, digital).
- Follow cash-handling policies and balance register correctly.
5. Team Collaboration
- Work closely with team members to support smooth operations.
- Communicate customer feedback to management.
- Prepare orders efficiently to support delivery drivers.
Qualifications & Requirements
- High school diploma or GED preferred.
- Must meet minimum age requirements per state regulations.
- Strong communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Basic math skills for handling payments.
- Ability to stand for long periods and perform light physical tasks.
- Availability on evenings, weekends, and holidays.
- Reliable, punctual, and positive attitude.
- Food safety awareness (training provided).
Eligibility to Work in the U.S.
Applicants must be legally authorized to work in the United States. Employment eligibility will be verified through the federal I-9 process.
Work Environment
- Fast-paced customer service and food preparation setting.
- Frequent standing, walking, lifting small items, and interacting with customers.
- Exposure to warm ovens, equipment, and cleaning products.
Salary Range
- Competitive hourly pay based on experience and location.
- Opportunity for tips (depending on store).
- Growth opportunities to Shift Leader, Assistant Manager, and Store Manager.
Equal Opportunity Statement
Domino’s is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, genetic information, or any other protected category. We are committed to maintaining an inclusive workplace.
Additional Information
- Comprehensive training provided.
- Uniform requirements vary by location.
- Schedule flexibility depends on store needs.
- Job duties may vary slightly for franchise-operated locations.
How to Apply
Please submit your application and resume to:
[Insert Application Email or Job Link]
TEMPLATE 2.
Position Title: Domino’s Customer Service Representative
Location: [City, State]
Employment Type: Full-Time / Part-Time
Job Summary
We’re looking for a friendly and reliable Customer Service Representative to join our Domino’s team. In this role, you will assist customers, process orders, support food preparation, and help maintain a clean, welcoming store environment.
Key Responsibilities
- Greet customers in-store and by phone
- Take and enter orders accurately
- Recommend menu items and answer customer questions
- Assist with basic food preparation
- Keep customer and work areas clean and organized
- Process cash, card, and digital payments correctly
- Support team members and store operations as needed
Requirements
- High school diploma or GED preferred
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Basic math skills for payment handling
- Must meet minimum age requirements
- Ability to stand for long periods and perform light physical tasks
- Legally authorized to work in the U.S.
How to Apply
Submit your application to:
[Insert Application Email or Job Link]
Domino’s Customer Service Representative Job Description for Resume
If you have worked before as a customer service representative at Domino’s or presently working in that role and are making a new resume or CV, then you can craft a compelling Professional Experience section by utilizing the Domino’s customer service representative job description sample above.
You can highlight the duties you have performed or currently performing as a Domino’s customer service representative in your resume’s Professional Experience by applying the ones in the sample Domino’s customer service representative job description above.
This will show to the employer that you have been successful in the role of a customer service representative at Domino’s, which can greatly enhance your chances of being hired for the new position that you are applying for, especially if it requires someone with some work experience as a customer service representative at a restaurant.
Conclusion
This post has provided exhaustive information on the Domino’s customer service representative job description, highlighting the important duties, tasks, and responsibilities they usually perform.
It is helpful to individuals seeking to become a customer service representative at Domino’s, to learn all they need to know about what the role does.
Employers and hiring managers needing to make a job description for the customer service representative position will also find this article useful.
They can simply edit and apply the Domino’s customer service representative job description templates provided on this page in making an effective one for their companies.
