Walmart Coach Job Description, Key Duties and Responsibilities  

This post provides detailed information on the Walmart coach job description, including the key duties, tasks, and responsibilities they commonly perform.

It also highlights the major requirements you may be asked to fulfill to be hired for the coach role at Walmart.

What Does a Walmart Coach Does?

A Walmart coach is responsible for handling daily store operations, leading and developing hourly associates, and ensuring that customer service standards are constantly met.

The Walmart coach job description entails managing schedules, driving performance metrics to meet company goals, training staff, and improving customer service.

It also involves coordinating schedules, providing on-the-floor leadership, and partnering with other management team members to implement merchandising and inventory strategies.

Walmart coaches can work with the team leads and associates within specific departments to train, lead, and guide them, while also working with customers and other management staff.

They are also expected to address team concerns and ensure compliance with company safety standards and policies.

Walmart coaches engage in a wide variety of activities using tools and technologies, ranging from the AI-powered, “My Assistant” chatbot, Me@Walmart app, and other specialized systems for training, data analytics, and inventory functions.

Walmart Coach Job Description Example/Sample/Template 

The Walmart coach job description typically consists of the following duties, tasks, and responsibilities:

• Lead, train, coach, and mentor teams of associates, giving feedback to develop performance and communicating company objectives and initiatives to associates
• Maintain high customer service standards, resolve customer issues, and apply action plans to improve the customer experience
• Ensure the store’s daily operations run smoothly, coordinate schedules, and partner with other management to apply strategies for inventory and merchandising
• Provide on-the-floor assistance, which can include duties like helping to unload trucks or assisting with other department needs, depending on the store’s situation
• Ensure compliance with company policies and safety standards, drive performance metrics, and contribute to overall business goals
• Manage daily operations for various departments, ensuring the store functions competently and stays in progress
• Ensure that associates meet high customer service standards, resolve customer issues, and implement plans for development
• Provide guidance on career paths within Walmart to help associates understand the existing opportunities and the steps required to advance
• Work with other management to implement new strategies for effective project execution
• Drive sales and other key performance indicators to help the company accomplish business objectives
• Serve as a primary facilitator to guide associates toward achieving individual and organizational goals
• Engage in associate growth and promote a collaborative work environment and continuous improvement
• Promote a productive and engaged workforce, directly impacting store performance and customer satisfaction
• Conduct the usual skill assessments, provide targeted training, and offer mentorship opportunities to improve associate capabilities.

Walmart Coach Requirements: Skills, Knowledge, and Abilities for Career Success 

Individuals seeking the walmart coach role should have certain skills, industry knowledge, and a number of personal attributes to be hired and to be successful on the job and in their careers, including: 

• Outstanding Job Experience: Candidates for the Walmart coach position need to possess excellent job experience, including one year of retail experience and one year of supervisory experience. However, if they don’t have any work experience, they may be required to have two years of college experience or two years of general work experience instead.
• Team Leadership: They need to have effective team leadership skills to ensure improved store performance, customer service, and employee satisfaction
• Conflict Resolution: Candidates  also need to possess great conflict resolution skills to be able to resolve interpersonal disagreements among associates, disputes arising from customer interactions, or conflicts between associates and management
• Training Skills: They are also required to be able to provide effective training to the workforce and equip them to meet the evolving demands of the retail environment
• Customer Experience: The Walmart coach or candidate seeking the role should have profound knowledge of customer experience to be able to train associates on it. The quality of interactions customers have within the store is significantly impacted by the ability of Walmart coaches to train, motivate, and guide associates
• Mentorship: Coaches at Walmart must be able to provide quality advice, support, and guidance to team members. Mentorship is an important part of the Walmart leadership role as it affects organizational performance and associate development
• Motivation: Walmart coaches should have the ability to inspire and motivate team members to perform at their best. They must be able to recognize and reward excellent performance in order to create a positive and encouraging atmosphere that promotes proactive commitment
• Decision-Making: Candidates for this role also need to have strong decision-making skills to be able to address operational challenges and maximize opportunities
• Communication: They should be able to communicate in a clear and concise manner with associates to ensure they are informed about company policies, performance expectations, and operational changes
• Safety Compliance: Coaches should have in-depth knowledge of safety compliance protocols and ability to train associates on safety procedures, monitor adherence to the procedures, and implement curative measures when necessary
• Development: Walmart coaches or candidates for the role should have the expertise in developing associates, including helping them with personal and professional growth through provision of structured programs and individualized guidance.

Conclusion 

This post has provided detailed coverage of the Walmart coach job description, highlighting the major responsibilities and duties that they typically perform.  

It also provided information on the common requirements, including skills, knowledge, and abilities that candidates for the coach job at Walmart should meet to be hired.  

Individuals interested in the Walmart coach career will find it helpful in learning about what they do to decide if that’s what they want to do as well.

Also, employers in similar industry as Walmart will find this article useful in making a job description for the coach position in their company.

They can actually apply the Walmart coach job description example provided on this page in making an effective one for their organizations.