This post provides detailed information on the Starbucks shift supervisor job description, including the key duties, tasks, and responsibilities they commonly perform.
It also highlights the major requirements you may be expected to meet to be hired for the shift supervisor role at Starbucks.
What Does a Starbucks Shift Supervisor Do?
A Starbucks shift supervisor is a team leader that handles the store operations during a shift, focusing on implementing company policies, carrying out customer service, and overseeing the barista team.
The Starbucks Shift Supervisor job description entails managing opening/closing procedures, ensuring product quality and cleanliness, reinforcing positive team performance, and delegating tasks.
It also involves performing many of the same tasks as baristas, such as making coffee drinks and pastries, cleaning the store, and ringing up customers.
The role requires strong leadership, communication, and customer service skills.
Starbucks shift supervisors can work with baristas and the store manager to manage shifts, coach the team, and ensure smooth daily operations, as well as work together with customers to ensure a positive experience and address their needs.
Their responsibilities also involve leading shifts to ensure smooth operations, managing staff and their performance, handlingcustomer satisfaction, and ensuring store standards like safety, cleanliness, and cash handling are met.
They also entail delegating tasks, ensuring high-quality products and exceptional customer service, managing daily operations like cash handling and opening/closing duties, and resolving customer complaints.
Starbucks shift supervisors are also expected to open and close the store, clean the store, assist customers, and restock supplies.
They utilize a wide variety of activities using digital and physical tools and technologies, including Point-of-Sale (POS) System, Labor Scheduling Tool (LST)/Shift Marketplace, Inventory Management System (IMS)/Inventory AI, and Daily Plan & Daily Coverage Report (DCR).
Others include Digital Playbuilder Tool/Play Caller App, Partner Hub, Green Dot Assist, Management Information Tools, Handheld Inventory Scanners, Espresso Machines like Mastrena, Daily Records Book (DRB), and Operations Station & Quick Connect Cards.
Starbucks shift supervisors may also be asked to contribute to the production strategy by knowing the business goals and how to achieve them, and act as a reference point for employees and customers.
Most shift supervisors report to a store manager to help create the desired environment and respond to customer and store needs.
Starbucks Shift Supervisor Training
Starbucks offers training to newly hired and existing shift supervisors to enable them to develop relevant skills to effective lead their teams in executing the daily operations of the store and ensuring that the “Starbucks Experience” for customers is met.
The training, which is carried out both in a classroom setting and on-the-job format covers areas such as people management, operational execution, customer service, store support, problem-solving, quality and standards.
Starbucks Shift Supervisor Job Description Example/Sample/Template
The Starbucks shift supervisor job description consists of the following duties, tasks, and responsibilities:
- Carry out daily operations, manage opening/closing duties, and ensure adherence to all Starbucks policies and procedures
- Offer quality beverages and food products consistently for customers by adhering to all recipe and presentation standards
- Create the “Starbucks Experience” by providing legendary customer service, anticipating needs, and ensuring the store environment is hygienic and calm
- Keep an eye on all areas of the location to ensure customer needs are being met and that employees are open to customer expectations and requests
- Order food and non-food products using Starbucks ordering system and C-Bord food ordering system
- Guide and help the shift team, delegate tasks, provide feedback to the store manager, and assist in training new partners
- Support the new partner training by positively reinforcing successful performance and giving respectful and hopeful coaching as required
- Develop positive relationships with the shift team by understanding and addressing individual needs, concerns, and motivation
- Provide unique customer service to all customers by acting with a customer-comes-first attitude, connecting with the customer, as well as discovering and responding to customer needs
- Maintain a calm behavior during periods of high volume or unusual events to keep the operation on and set a positive example for other team members
- Follow all customer service and cash handling policies and procedures, operate point-of-sale (POS) system, and accurately process & receive payment from customers
- Complete different kitchen-related tasks including cooking, prepping, wrapping, thawing, packaging, and cleaning
- Monitor job performance of employees and provide feedback to give support to the employee in developing and enhancing their skills
- Recognize and reinforce individual and team achievements by using obtainable organizational tools and working together with the store manager to find new, creative, and effective methods of recognition.
Starbucks Shift Supervisor Job Description for Resume
If you have worked before as a shift supervisor at Starbucks or are presently working in that role and are making a resume or CV for a new job, then you can create a compelling Professional Experience for your resume by applying the sample Starbucks shift supervisor job description provided above.
You can express the duties and responsibilities you have carried out as a Starbucks shift supervisor in your resume’s Professional Experience by utilizing the ones provided in the above Starbucks shift supervisor job description example.
This will show to the recruiter/employer that you have been successful working as a shift supervisor, which can boost your chances of getting the new job, especially if it requires someone with some shift supervisor work experience.
Starbucks Shift Supervisor Requirements: Skills, Knowledge, and Abilities for Career Success
The shift supervisor at Starbucks requires certain technical skills, industry knowledge, and a number of personal attributes to be successful on the career, and to qualify for hiring by most recruiters/employers, including:
- Remarkable Job Experience: Starbucks shift supervisors must be experienced with cash handling, customer service, and relationship building. They need to have at least one year of experience working in a customer-service environment. They may work as a barista or in another role within the Starbucks store, such as an assistant manager or cashier, to gain this experience.
- Technical Skills: Shift supervisors at Starbucks must have proficiency in food safety and preparation, point-of-sale (POS) and scheduling, cash handling, and inventory management. These skills are used alongside operational knowledge to lead the team, manage the store, and ensure compliance with local regulations and company standards.
- Cash Management: Starbucks shift supervisors must be able to follow the company’s cash register and management policies and practices. They must also adhere to and enforce all safety and sanitation guidelines.
- Cash Handling: Cash handling procedures are used by shift supervisors at Starbucks to assist the store manager with all customer and partner interactions and account responsibilities, and demonstrate clear communication skills.
- Store Management: Starbucks shift supervisors need the skills to manage store operations while supporting customers on time and efficiently in a fast-paced environment. When the general manager, assistant manager-operations or assistant manager-merchandising is not present, Starbucks shift supervisors should assume primary responsibility for store operations.
- Customer Complaints: This will help shift supervisors deal with customer complaints from start to finish, partner with interdepartmental teams, and resolve various customer service issues. They must address customer complaints and follow up to ensure complete satisfaction in order to achieve a prompt and satisfactory resolution.
- Food Products: Shift supervisors need to have the knowledge of food products that are consumed by humans for nourishment. These are processed as tinned goods, meat, and milk in a big factory. They must always provide quality beverages and food products for all customers and protect their health also.
- Food Service: The food service industry is huge enough that it consists of caterers, cafeterias, and restaurants operating in institutions and any other business providing a meal not prepared at home. Food service operators require basic utensils for preparing food for consumers.
- Loss Prevention: Loss prevention is a step taken by a business to stop theft. Shift supervisors’ at Starbucks utilize several methods for preventing loss, such as automated cash handling, secure physical location, attentive customer service, and product security staff buy-in.
- Food Safety: Starbucks shift supervisors practice food safety and sanitation procedures by monitoring compliance and creating awareness about safety concerns to management. They monitor employee behaviors and ensure that proper cash management, food safety practices, and sanitary are utilized.
- Punctuality: Shift supervisors conduct opening/closing procedures emphasizing punctuality and teamwork. They execute store operations during scheduled shifts, maintaining consistent attendance and punctuality, and organizing shift assignments.
- Strong Interpersonal Skills: Shift supervisors at Starbucks interact with different types of individuals. They must be able to communicate well and listen carefully to what their customers are saying in order to understand their needs and make recommendations accordingly.
- Problem-Solving: Starbucks shift supervisors are expected to ensure that their stores run smoothly and effectively. They must be able to identify problems as they arise and then take the necessary steps to resolving them. For example, if a customer is unhappy with their drink, it’s the shift supervisor’s responsibility to make sure the customer leaves satisfied.
- Communication: Communication is an essential part of a shift supervisor’s job as they have to use clear and concise approach to convey information to their employees. Starbucks shift supervisors must also listen to their employees’ concerns and respond appropriately. They can even go further to motivate their staff to work harder.
Conclusion
This post has provided detailed coverage of the Starbucks shift supervisor job description, highlighting the major responsibilities, tasks, and duties that they typically perform.
It also provided information on the required skills, knowledge, and abilities to be successful on the job and career, and to be hired.
Individuals interested in the shift supervisor career at Starbucks will find this post useful in learning about what they do to decide if that’s the career they want to pursue.
Also, employers in similar industry as Starbucks needing to make a job description for the shift supervisor role will find this article helpful. They can apply the Starbucks shift supervisor job description example provided on this page in making one for their companies.
