This post provides detailed information on the gas station attendant job description, including the duties, tasks, and responsibilities they typically perform, as well as a template employers can use.
It also highlights the major requirements you may be expected to meet to be hired for the gas station attendant role by most employers.
What Does a Gas Station Attendant Do?
Gas station attendants perform various duties covering a whole lot of areas, including customer service, fuel pump operations, cashiering and sales, maintenance and cleaning, safety and compliance, inventory and stocking, and recordkeeping.
They are responsible for greet customers politely and assisting them with fueling their vehicles, providing information about fuel types, prices, and promotions, and handling customer complaints or referring them to the manager when necessary.
It is also their duty to pump gasoline or diesel into customers’ vehicles (in full-service stations), monitor pumps to ensure proper operation and report any malfunctions, and check oil levels, tire pressure, and windshield fluid when requested by the customer.
The gas station attendant job description entails operate the cash register or point-of-sale (POS) system, processing cash, credit, and debit card transactions accurately, and selling convenience store items, such as snacks, drinks, and car accessories.
It also involves keeping fuel pumps, islands, and forecourts clean and free of debris, refilling windshield washer fluid and paper towel dispensers, and maintaining cleanliness of restrooms, store area, and parking lot.
Following safety procedures for handling fuel and preventing spills, report any safety hazards, leaks, or equipment damage immediately, and ensuring proper labeling and storage of hazardous materials are also the responsibilities of the fuel station attendant.
The duties of the gas station attendant, who is also called fuel station attendant, may include replenishing stock in the store and on the shelves, checking product expiration dates and assisting in inventory counts, as well as receiving fuel or store deliveries and verifying quantities.
Their functions also entail maintaining logs of sales, fuel deliveries, and daily cash totals, and reporting discrepancies or shortages to management.
Where do Gas Station Attendants Work?
Gas station attendants work in gas (or fuel or service) stations where they perform duties like helping customers pump fuel, operating cash register and making sure that the station is well maintained and cleaned.
They may also work in the station’s convenience store where they sell snacks and drinks, and car products.
Gas Station Attendant Training
When hired, gas station attendants are usually offered some training to enable them to provide safe, efficient, and professional service to customers.
The training, which typically covers customer service, safety and emergency procedures, and operational tasks, can be offered through on-the-job activities, classroom and online settings, or by a specialized course that helps the gas station attendant to learn how to operate specialized equipment or prevent fire.
Gas Station Attendant Job Description Example/Sample/Template
The gas station attendant job description may consist of the following duties, tasks, and responsibilities, depending on where they work:
- Greeting and interacting with customers warmly and providing assistance as needed
- Operating cash registers and handling cash transactions accurately, and/or charging payments from customers, and providing receipts
- Stocking shelves and ensuring products are priced and displayed in attractive fashion
- Promoting sales by conducting product demonstrations and informing customers about new items
- Maintaining cleanliness of the gas station, including parking areas, offices, customer areas, and restrooms, removing trash, and keeping station equipment tidy, including dispensers and islands
- Supervising other staff members when necessary to ensure efficient operations of the station
- Addressing customer inquiries and promptly resolving any issue
- Answering calls related to store inquiries or services professionally utilizing phone etiquette
- Providing exceptional service in addition to assisting in selling fuel and convenience store items
- Assisting customers with purchase inquiries and decisions by recommending appropriate products that meet their needs
- Performing bagging, boxing, and/or wrapping purchased items
- Verifying customers purchasing alcohol, tobacco, and lottery tickets are of legal age.
Gas Station Attendant Requirements: Skills, Knowledge, and Abilities for Career Success
Here are important requirements that you may be expected to meet to be hired for the gas station attendant role, which are also vital to have for success on the job and career:
- Customer service skills, with the ability to greet customers warmly, handle inquiries, and provide efficient service
- Communication skills for effective interaction with customers and coworkers
- Basic math skills for processing transactions and handling cash accurately
- Attention to detail when pumping fuel, handling money, and maintaining safety standards
- Multitasking, with the ability to handle multiple customers and responsibilities at once, especially during busy hours
- Physical stamina, with the ability to stand for long periods and perform light physical tasks, such as cleaning or lifting small items
- Problem-solving skills, with the ability to think quickly and manage minor equipment issues or customer complaints
- Deep understanding of safety protocols related to fuel handling and emergency situations
- Basic knowledge of fuel types and their properties (gasoline, diesel, etc.)
- Must be familiar with POS systems and cash handling procedures
- Strong awareness of health, safety, and environmental regulations in fuel stations
- Strong understanding of store operations and product organization for convenience items
- Personal qualities, including being honest and reliable with strong work ethics; courteous and respectful when dealing with customers
- Ability to work independently or as part of a small team
- Flexible to work shifts, weekends, and holidays
- High School Diploma or GED (Preferred but not always required) as gas station attendants typically receive on-the-job training.
Gas Station Attendant Job Description Template
Here is a gas station attendant job description template employers can edit and use in their job postings to find the best gas station attendant for their companies:
Position Title: Gas Station Attendant
Reports To: Store Manager / Shift Supervisor
Location: [Your Company Location]
Employment Type: Full-Time or Part-Time
Company Overview
[Your Company Name] is a customer-focused fuel and convenience store provider committed to offering fast, friendly service and maintaining a clean, safe, and welcoming environment for all customers. We pride ourselves on reliability, professionalism, and consistent service across all locations. We are looking for responsible and service-oriented individuals to join our growing team.
Position Overview
We are seeking a dependable and attentive Gas Station Attendant to assist customers, operate the register, maintain the station’s cleanliness, and ensure a high standard of customer service. The ideal candidate is friendly, safety-conscious, and capable of multitasking in a fast-paced environment. This role may involve indoor and outdoor responsibilities, including cleaning, stocking, and monitoring fuel pumps.
Key Responsibilities
Customer Service
- Greet customers warmly and provide prompt assistance.
- Answer questions about fuel, store products, and services.
- Handle customer concerns professionally and refer issues to management when needed.
Cash Register & Payment Handling
- Operate the POS system to process cash, card, and mobile payments.
- Maintain accuracy when handling transactions, giving change, and closing tills.
- Follow cash-handling procedures and prevent loss or theft.
Fueling & Pump Monitoring (if full-service location)
- Assist customers with fueling their vehicles.
- Check oil, washer fluids, or tires upon request.
- Ensure pumps are functioning safely and report any issues immediately.
Store Maintenance & Stocking
- Restock shelves, coolers, and supplies as needed.
- Keep the store interior clean, organized, and presentable.
- Monitor restrooms and maintain cleanliness throughout the shift.
Outdoor & Forecourt Duties
- Clean pump areas, remove trash, sweep walkways, and maintain a tidy environment.
- Monitor fuel levels and communicate with management about deliveries.
- Ensure safety procedures are followed around fuel pumps.
Safety & Compliance
- Follow all store safety rules, emergency procedures, and fuel-handling regulations.
- Maintain awareness of potential hazards and report concerns immediately.
- Comply with state and local laws regarding fuel sales and age-restricted products (e.g., tobacco, lottery).
Skills & Qualifications
- Previous gas station, retail, or customer service experience preferred but not required.
- Strong customer service and communication skills.
- Basic math skills and ability to operate a cash register.
- Ability to work independently with minimal supervision.
- Comfortable working outdoors in varying weather conditions.
- Strong attention to detail and ability to stay alert.
- Ability to stand, walk, bend, and lift up to 30 lbs. for extended periods.
Education & Experience Requirements
- High school diploma or GED preferred, but not required.
- On-the-job training will be provided.
- Must meet minimum age requirements for selling restricted products (tobacco, lottery, etc.), according to state laws.
Eligibility to Work in the United States
Applicants must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Work Environment
- Indoor and outdoor environment with exposure to weather, fuel fumes, and cleaning chemicals.
- Frequent standing, walking, lifting, and performing physical tasks.
- Schedule may include evenings, weekends, holidays, and rotating shifts.
Equal Opportunity Statement
[Your Company Name] is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.
Additional Information
- This job description outlines the general responsibilities and requirements for the role and may not include every task.
- Duties may be adjusted based on business needs.
- Reasonable accommodations are available for qualified individuals with disabilities.
- Pre-employment background checks or drug screenings may be required depending on company policy.
How to Apply
Please submit your resume and any relevant experience to [Insert Application Email or Website Link]. We look forward to reviewing your application.
Gas Station Attendant Job Description for Resume
If you have worked before in the role of a gas station attendant or presently working in that position and are making a new resume or CV, then you can craft a compelling Professional Experience by utilizing the sample gas station attendant job description above.
You can highlight the duties you have carried out or currently performing as a gas station attendant in your resume’s Professional Experience section by applying the ones provided in the above gas station attendant job description example.
This will be more convincing to the employer that you have been successful performing the duties and responsibilities of a gas station attendant, which can greatly improve your chances of getting hired for the new job that you are seeking, especially if it requires someone with some gas station attendant work experience.
Conclusion
This post has covered all you need to know about the gas station attendant job description, including the duties, tasks, and responsibilities they typically perform.
Individuals interested in the gas station attendant career will find it helpful in understanding what the role entails to be able to decide if that is what they want to do.
Employers seeking to make a job description for the gas station attendant position in their companies will also find this post useful.
They can apply the gas station attendant job description template provided on this page in making a detailed and effective one for their organizations.
