System Support Analyst Job Description, Key Duties and Responsibilities

System Support Analyst Job Description
System Support Analysts help businesses solve problems by applying IT expertise.

System Support Analyst Job Description, Key Duties and Responsibilities

This post provides detailed information on the job description of a system support analyst; it highlights the duties, tasks, and responsibilities that commonly define the system support analyst work description in most organizations.

You will also discover in this article the major requirements recruiters mainly expect applicants for the system support analyst position to meet to be considered for the job when hiring.

Please, continue reading to have deep knowledge of the system support analyst career.

What Does a System Support Analyst Do?

System support analysts are specialists who apply information technology expertise, analysis, and design techniques to solve business problems.

They may work with various forms of technology covering inventory systems, production systems, and finance systems; technical systems and communication and payroll systems.

They work in various organizations, including financial services organization, information processing firms, and manufacturing companies.

The system support analyst job description entails identifying gaps in an organization’s processes, including data and information management and designing systems to implement those changes, as well as training and motivating personnel to use the systems.

It also involves providing support for complex technical issues and initiatives related to large-scale applications, systems, and/or other technical products and services.

System support analysts ensure that systems are functioning appropriately. When there are challenges, they use diagnostic, simulation or other tools to maintain, troubleshoot, and restore service or data to systems.

They also serve as an internal expert regarding use of tools and processes; conduct assessment on the service level agreement criteria and identify gaps in current technology processes, as well as recommend changes to optimize operations and improve efficiency.

The system support analyst work description also involves carrying out complex migrations from development to production, upgrades, and installations or configurations.

It also entails performing database management functions, including appraising or reviewing queries to extract data, creating standard databases, or performing limited programming to fine tune systems supported.

System support analysts are responsible for creating or updating documentation and procedures, and also providing training related to the use or application of the procedures.

They may provide team leadership to team or project members in a technology organization.

They are also responsible for troubleshooting network, hardware, and software issues, as well as coordinating resolution with users, vendors, and internal service groups.

The system support analyst role ensures that quality, security, and compliance requirements are met for supported areas.

System Support Analyst Job Description Example/Sample/Template

The systems support analysts performs various functions, providing leadership to technical systems support project within an organization.

They are responsible for providing technical expertise in technical issues whether in the area of applications, database management, process re-engineering, systems, etc.

They handle varied tasks daily depending on the needs of the organization where they work. However, the topmost responsibilities, tasks, and duties that commonly make up the system support analyst job description are listed below:

  • Responsible for technical systems support to users for all financial and HR/payroll applications on daily basis or as needed
  • Responsible for the maintenance of ongoing documentation, including test cases, job aids, SOPs, checklists, and timelines
  • Provide instruction to other administrators on key system functionality, administrative tasks, and processes
  • Collaborate with stakeholders to standardize, streamline, and coordinate business and system processes
  • Responsible for documenting and clearly communicate business processes to stakeholders
  • Carry out acceptance testing of new or updated software applications by developing test data and calculating expected results
  • Responsible for the execution of programs and procedures, as well as the review and evaluation of output and systems
  • Provide current information to employees concerning computer and software applications
  • Carry out research to resolve problems and integrate repeated questions into training program
  • Participate in workshops and seminars to remain current on computer applications.

System Support Analyst Job Description for Resume

If you are writing a resume for a new job and have worked before or are presently working in the position of a system support analyst, you need to add the job experience section to your resume.

This section enables you to highlight the duties and responsibilities you have performed or are performing as a system support analyst.

This will have a great effect in convincing the recruiter that you know what is expected of you on the job, and that you have been successful performing the role.

This will certainly help improve your chances of being invited to an interview by the recruiter.

You can easily and quickly create an effective the job experience section for your resume by applying the system support analyst duties and responsibilities shared in the above job description sample.

System Support Analyst Requirements – Skills, Knowledge, and Abilities for Career Success

When recruiters or HR managers are hiring for the system support analyst position in their organizations, they seek candidates who have demonstrated capacity to effectively perform the obligations, objectives, and purpose of the role that will be assigned to them if hired.

They can find their preferred candidates by giving a set of requirements that all interested individuals must fulfill to be considered for hiring. This will help them to screen out unsuitable applicants and attract the best persons for the job.

Shown below are major system support analyst requirements you may be expected to meet by most recruiters if you are applying for the position:

  • Education: Applicants are required to have Bachelor’s degree in Business, Accounting, or Finance, or in other analytical discipline. However, recruiters also accept Associate degree in combination with technical training and information technology related experience
  • Knowledge: It is vital that they have an understanding of SQL and databases, and scripting experience with Shell, Bash, Python, or Perl to carry out database management functions
  • They may also be required to possess practical experience in the following areas: Ability to work with all aspects of PC and laptop hardware setup/maintenance, including installation and configuration of hard drives, NIC protocols, printers, and other PC accessories; working knowledge of workstation software installation, including experience with PC imaging software programs; troubleshooting experience with Microsoft OS platforms; and practical experience with maintaining technical documentation or note taking
  • Collaborative skills: Systems support analysts may be required to work with people from various departments, so it is vital that applicants for the position can function in a project-oriented environment with people of different backgrounds
  • Computer skills: The system support analyst job description requires that they provide information technology solutions, therefore, having advanced computer skills is key to being hired for the job
  • It is essential that applicants are conversant with Microsoft Office, 365, and 2010; XP and 2003 applications (Outlook, Word, and Excel; PowerPoint and Access), and also have advanced level Microsoft Excel skills. It is also important to note that applicants who have Microsoft, ComTIA certification have an advantage over those who do not
  • Communication skills: Applicants for the systems support analyst job also need exceptional verbal and written communication skills to convey technical information, as well as to document processes and procedures and provide training to personnel in the use of new or revised systems
  • Customer service skills: They must be able and ready to provide support to customers, clients, and colleagues, and vendors with regards to the use of upgraded and new systems or re-engineered processes whenever needed.


Recruiters who seek to hire a system support analyst will need to publish a detailed description of the job so that prospective candidates can learn about the position and determine if they are suited for it or not.

You can make an effective description of the system support analyst role for your organization by using the sample duties and responsibilities provided in the job description above.

And if you are interested in the system support analyst career, this post will increase your knowledge of the duties associated with the role. You will then be able to make better decisions about becoming a system support analyst.

Did your understanding of what system support analysts do increase from reading this post? Please, leave a comment in the box below. You may also share your job description if you work as a system support analyst.