Quality Assurance Manager Job Description, Duties, and Responsibilities

By | November 2, 2023
Quality Assurance Manager Job Description
Quality assurance managers must ensure consistency in company product quality.

This post presents detailed information on the quality assurance manager job description, including the key duties, tasks, and responsibilities they commonly perform.

It also highlights the major requirements you may be expected to meet to be hired for the quality assurance manager role by most employers/recruiters.

What Does a Quality Assurance Manager Do?

Quality assurance managers aim to ensure that the product or service an organization provides is consistent and fit for purpose, and meets both external and internal requirements.

This includes compliance with legal requirements and standards set by regulatory bodies.

The quality assurance manager job description entails coordinating and supervising activities required to meet these quality standards.

It also involves monitoring and advising the performance of a quality management system, producing data, and measuring quality operations against set standards.

QA managers liaise with other staff and managers throughout the organization to ensure that a quality management system is functioning properly.

Where appropriate, they advise on changes and proffer recommendations on how to implement them; provide training, tools, and techniques to enable others to achieve quality standards.

They make businesses remain productive/profitable by implementing and monitoring programs that ensure continuous quality.

quality assurance managers work in manufacturing, software development, health-care delivery, and retail where they are valued members of their companies’ business management team.

Their role include leading company’s efforts to maintain continuous product or service quality by implementing process controls; carrying out data analysis and device measurement.

In many firms, quality assurance managers are also responsible for maintaining the designation by conducting inspection and performing audits.

Their work description also involves performing tests and implementing statistics and process control tools.

They direct and supervise vendor-supplied raw materials or partially finished goods, maintaining effective compliance and corrective action procedures.

They are often responsible for recruiting, hiring, and training staff. They may direct employees in matters of quality and inspection, and may discipline personnel when standards are not met.

Depending on the industry, QA managers maintain procedures and programs to ensure their company meets organizational and regulatory standards for proper function, safety, and consumer acceptance.

They may be required to oversee product recalls when products fail.

To work in this career, you will need to have at least a degree in any of business administration, engineering, applied science, polymer science, and textile technology.

Some of the qualities you need to succeed working as a quality assurance manager include thorough knowledge of quality assurance and standards methodologies, great attention to details, and a result driven approach, including outstanding communication skill.

Quality Assurance Manager Job Description Example/Template

QA managers perform various functions in ensuring that a company’s quality standards are met in its production processes.

Given below is a job description example that captures the duties, tasks, and responsibilities commonly assigned to quality assurance managers in most firms:

  • Devise and establish a company’s quality procedures, standards, and specifications
  • Review customer requirements and make sure they are met
  • Work with purchasing staff to establish quality requirements from external suppliers
  • Set standards for quality, as well as health and safety issues
  • Ensure production/manufacturing processes meet national and international standards
  • Establish and maintain controls and documentation procedures
  • Look at ways to reduce waste and increase efficiency
  • Define quality procedures in conjunction with operating staff
  • Monitor performance by gathering relevant data, as well as produce statistical reports
  • Give suggestions on change and improvement to make and how to implement them
  • Use relevant quality tools and make sure managers and other staff understand how to improve the business
  • Make sure the company is working as effective as possible to keep up with competitors
  • Specify quality requirements of raw materials with suppliers
  • Work with operating staff to establish procedures, standards, and systems
  • Always direct objectives to maximize profitability
  • Provide support for released products, evaluate product field performance and reliability and recommend corrective and preventive actions
  • Manage the selection and development of people, resources, and budgets necessary to perform the functions of the department.

Requirements – Skills, Abilities, and Knowledge – for Quality Assurance Manager Job

If you are seeking the position of QA manager, here are major requirements you may be expected to meet to be considered for the role by most employers:

  • Education and Training: To become a quality assurance manager, you require a degree in courses such as business administration, materials science, process engineering, and production engineering. It also requires a proven experience in a quality assurance position or any other related role
  • IT Skill: QA managers must have good knowledge of Microsoft Office and databases
  • Communication Skill: They must have an outstanding communication skill, both verbally and in written form
  • Leadership ability: They must have excellent organizational and planning skill for proper running of an organization.


If you are an employer hiring for the position of quality assurance manager, you will need to publish a good description of the job to attract the best qualified candidates to your offer.

To successfully achieve this, you can apply the sample job description for the role provided in this post, which gives in-depth information of the duties and responsibilities of QA managers.

You will also find this post useful if you are interested in the career of a quality assurance manager as you will gain much knowledge of what the role entails.