Product Implementation Specialist Job Description, Key Duties and Responsibilities

Product Implementation Specialist job description, duties, tasks, and responsibilities.
Product Implementation Specialists also carry out after sale servicing of products.

Product Implementation Specialist Job Description, Key Duties and Responsibilities

This post provides exhaustive information of the job description of a product implementation specialist, to help you better understand what they do.

It presents the key duties, tasks, and responsibilities that majorly make up the product implementation specialist work description in most organizations.

It also shows the major requirements anyone seeking to work as a product implementation specialist may be expected to meet by recruiters.

Please, continue reading to learn more about the product implementation specialist career:

What Does a Product Implementation Specialist Do?

The product implementation specialist represents the manufacturer, interfacing directly with customers to understand their needs; manage the implementation of developed technology products for end users, follow procedures to set-up the product, and also train them on how to operate it.

His/her job description entails understand the unique operational needs of each customer, promoting the needed products, and carrying out analytics on customer operations and performance after purchase, and collaborating with product managers and the marketing team to ensure that the product contributes to the success of the customer.

Product implementation specialists are responsible for communicating technical requirements to the production department and ensuring that product and process teams clearly understand the data and setup needs, as well as coordinating the required security and other audits.

They are also responsible for independently handling customer implementations and accurately configuring the product at the customer’s facility or at the point of purchase.

The product implementation specialist work description also involves establishing and maintaining strong associations with key customer contacts.

It also entails monitoring their operations, product experience, and operational outcomes (using internal dashboards and customer calls) and ensuring that the product is working well on customer sites.

Product implementation specialists are responsible for providing customer feedback to refine the vision and strategy, and educate inbound product managers on detailed feature ideas to the product roadmap.

They also support the marketing/sales department as a subject matter expert, providing them with case studies, customer videos, etc. to foster closing of sales deals as needed.

Product Implementation Specialist Job Description Example/Sample/Template

Product implementation specialists perform various functions, which primarily involves providing support to customers after they make a purchase. The tasks, duties, and responsibility they will handle may vary slightly depending on the organization they work.

Here is product implementation specialist job description example showing typical duties they perform:

  • Responsible for servicing the product after purchase
  • Visit customers and perform a walk-thru of the facility, and gather information that will aid in a successful implementation
  • Guide the product team from the company to perform the implementation at the customer’s facility
  • Render onsite training to the customer during implementation
  • Provide after implementation call to the customer’s facility to review the project and identify any gaps that may exist
  • Serve as backup resource to the sales team for online/Onsite demonstrations of the product
  • Perform product training to the sales team
  • Respond to customer submitted support requests as needed
  • Partake in product development meetings to comprehend new functionalities and provide report on customer feedback
  • Travel to customer facilities as necessary for implementations.

Product Implementation Specialist Job Description for Resume

If you have worked as a product implementation specialist or are currently working in that position and are writing a resume for a new job, you can apply the duties provided in the job description sample above in making the job or professional experience section of the resume.

If you have some work experience as a product implementation specialist and it is relevant to the new job that you are seeking, you will need to have a professional experience section in your resume where you highlight the duties and responsibilities you have performed working as a product implementation specialist.

This information will assure the recruiter that you will be effective on the role you are applying for since you have a record of having successfully worked before as a product implementation specialist. This will make your resume stronger and increase your chances of getting the job.

Product Implementation Specialist Requirement – Skills, Knowledge, and Abilities for Career Success

In searching for suitable candidates for the product implementation specialist role, recruiters commonly look for individuals who can effectively perform the purpose, obligations, and objectives of the position.

To find such capable candidates, recruiters usually give a set of requirements that applicants for the product implementation specialist position must fulfill to qualify for hiring.

Shown below are the major ones:

  • Education: Applicants for the product implementation specialist role are required to have a Bachelor’s degree or higher degree in Mathematics/Statistics, Process improvement, Implementation, or Technology, or in a field relevant to the employer
  • Customer service skills: The product implementation specialist role is a client or customer-facing role, so it is vital that applicants have service orientation and are focused on customer happiness, success, and retention
  • Knowledge: Employers often seek individuals with demonstrated experience in management consulting, enterprise product management, or marketing, or sales. It is also vital that they possess the ability to assimilate information (especially product information) quickly and accurately
  • Communication skills: They must be able to communicate effectively both verbally and in writing to internal and external clients. It is also crucial that they can explain technical elements or information about the product in clear and simple terms to the customer
  • Problem-solver: A product is essentially a solution to a problem. So it is important that a product implementation specialist is an action-oriented person who is willing to go an extra mile to solve problems and make people successful
  • Computer skills: A product implementation specialist must be skillful in using data analysis tools, including Tableau/Excel/Python/SPSS/R etc. They should also be an expert in utilizing various Microsoft Office packages
  • Organizational skills: The role of a product implementation specialist involves various tasks, including interfacing with customers, working with sales and marketing, providing training etc. So, it is essential that applicants can prioritize tasks and manage time effectively
  • Physical dexterity: Product implementation specialists may be required to work with heavy products. In this scenario, they will be required to lift 50lbs and move around unaided (in performing tasks that involve sitting, standing, bending, kneeing, twisting, squatting, and pushing and pulling).

Product Implementation Specialist Salary

Online information from salary estimates of 2,058 product implementation specialist employees submitted anonymously to Glassdoor reveal that the national average salary for the role is $56,201 in the United States.

But the salary may be higher depending on the size of the organization, the location, and competencies of the individual.


To hire a product implementation specialist, recruiters or HR managers need to publish the job description for interested individuals to learn about the job and respond to.

To make a detailed description of the product implementation specialist position in your organization, you can adopt the sample job description provided above, which highlights the major duties and responsibilities of the role.

This post is also useful to individuals who are interested in the product implementation specialist career, to help increase their knowledge of what the role does.