Casualty Claims Adjuster Job Description, Key Duties and Responsibilities

Casualty Claims Adjuster job description, duties, tasks, and responsibilities.
Casualty Claims Adjusters help their clients with their claims from insurance companies.

Casualty Claims Adjuster Job Description, Key Duties and Responsibilities

This post provides complete information on the job description of a casualty claims adjuster, to help you gain good understanding of the work they do.

It presents key duties, tasks, and responsibilities that define the casualty claims adjuster work description in most organizations.

It also provides major requirements most recruiters would expect you to meet if you are seeking for the casualty claims adjuster job.

Please, continue reading to learn more about the casualty claims adjuster career:

What Does a Casualty Claims Adjuster Do?

A casualty claims adjuster can be described as an individual who is professionally responsible for helping claimants who are in crisis and have suffered damages to their home or other properties to handle, solicit, and approve their claims from the insurance company.

The casualty claims adjuster job description entails making sure that the claim is fair and meets the guidelines of the policy holder’s insurance guidelines or policy.

It involves interviewing claimants and witnesses in an effort to investigate insurance claims.

It also involves soliciting police and hospital records and inspecting property damage in order to determine the status of the company’s liability.

Furthermore, in the process of disseminating his/her duties, a casualty claims adjuster is responsible for executing several important tasks, which may include verifying if an insurance policy exists for the insured person and the property.

He/she is also responsible for examining the risks of losses or damages to property, culminating in the loss of property or bodily injury, evaluating the covered injuries or damages that have been determined according to the coverage grants.

His/her responsibilities also entails negotiating a settlement according to the applicable laws, and also identifying the conditions for which the insured is covered, while also adhering to best insurance practices.

The casualty claims adjuster work description also involves carrying out investigations in order to verify the damage done to the property, interviewing witnesses, claimants, neighbors, police, field experts, or job professionals in order to shed light on claims.

It also includes analyzing the claimant’s insurance policy in order to ensure that it covers the damage under the discovered circumstances, and negotiating the settlement of claims with the claimant, and submitting the claim to the insurance company for payment.

The ideal candidate or anyone interested in working in the position of casualty claims adjuster is required to demonstrate or possess certain attributes or skills, such as computer proficiency, including keyboard skills.

He/she should be available for travel as he/she might be required to travel at any time. Physical fitness, good communication, and interpersonal skills, and ability to endure long hours of work are also important for this position.

Casualty Claims Adjuster Job Description Example/Sample/Template

Some of the major duties, tasks, and responsibilities usually contained in a casualty claims adjuster’s job description are shown below:

  • Ensuring that all claims are managed in compliance or conformity with the company guidelines and regulatory requirements
  • Overseeing all processes and procedures in order to ensure efficiency in all operations
  • Assisting in the execution of controls and guidelines for the department
  • Supervising and monitoring the claims handled by staff adjusters
  • Ensuring efficient, prompt, and accurate claim payments by maintaining the necessary claim procedures and guidelines
  • Making decisions that can meaningfully contribute to the financial status or growth of the company
  • Preparing and submitting timely, correct, and adequate reports to the management, including reports on large losses
  • Identifying and initiating subrogation recovery opportunities
  • Actively representing the company and clients by leading or participating in litigation claims where necessary, when handling complex claims
  • Reviewing individual claim files in order to determine compliance with insurance policy or procedures, and also presenting results of the review to claim representatives.

Casualty Claims Adjuster Job Description for Resume

If you have worked before as a casualty claims adjuster or are presently working in that role and are writing a new resume, you will need to include information about your claims adjusting work experience in your resume.

This piece of information in the professional experience section of your resume can boost its strength in getting the recruiter to hire you, especially if the experience is required to succeed on the new job.

You can create a compelling professional or work experience section for your resume by applying the casualty claims adjuster job description sample provided above.

Casualty Claims Adjuster Requirements – Skills, Knowledge, and Abilities for Career Success

If you are seeking the job of a casualty claims adjuster, here are major requirements most recruiters may want you to meet to be hired:

  • Strong oral and written communication skills to effectively communicate with claimants, interview witnesses or job professionals, and also write and submit accurate reports to management
  • Excellent interpersonal and negotiation skills to negotiate settlements or claims with claimants and arrive at an agreeable price
  • Advanced analytical, critical thinking, and problem-solving skills to critically examine damages and also find hidden evidence
  • Ability to be innovative and work in a fast-paced environment with changing priorities
  • Well-developed organizational and time management skills, since a casualty claims adjuster is required to endure long hours of work under pressure, and also work in a fast paced environment, and within given deadlines
  • Several years of relevant property and casualty claims experience or equivalent
  • A Bachelor’s degree in business related fields.

Casualty Claims Adjuster Salary

In terms of academic qualifications, the role of a casualty claims adjuster requires an ideal candidate to have acquired a Bachelor’s degree in business related fields.

Moreover, several years of proven work experience either professionally or through an internship may be demanded by some employers.

An ideal candidate should look forward to earning an annual average base pay of $49,462.


If you are an employer or recruiter looking to hire for the casualty claims adjuster position in your organization, you can use the job description example provided on this page to make the perfect description for the role.

By writing and publishing a detailed description of the available casualty claims adjuster position in your organization, you will be able to attract the best candidates.