Billing Operations Manager Job Description, Key Duties and Responsibilities

Billing Operations Manager job description, duties, tasks, and responsibilities.
Billing Operations Managers provide effective leadership for the smooth running of the billing department.

Billing Operations Manager Job Description, Key Duties and Responsibilities

If you are searching for the billing operations manager job description to be able to understand what they do, this post will be helpful to you.

It covers the key duties, tasks, and responsibilities that typically make up the billing operations manager work description.

You will also find this post useful if you are seeking to be employed as a billing operations manager to learn about the requirements commonly set by employers for anyone to access the role.

Please, continue reading:

What Does a Billing Operations Manager Do?

A billing operations manager is responsible for planning and leading the billing operations for a 15-person department.

His/her job description entails creating, implementing, and enforcing procedures and policies, as well as streamlining effective billing processes across multiple markets.

The billing operations manager position requires an individual who is highly visible and has strong leadership qualities with excellent ability to prioritize, plan, and direct the department.

Managers in charge of billing operations must be able to communicate effectively and assist in the day-to-day accounting functions of the facility in accordance with current acceptable cost reimbursement and accounting principles relating to hospital operation and health care as may be directed by the Controller or Administrator.

They possess administrative authority, responsibility, and accountability necessary for carrying out assigned duties.

The billing operations manager work description also involves ensuring the patient/client’s files are documented appropriately and collection calls are made.

It also entails managing all billing functions of the agency that include development and maintenance of systems to ensure timely and accurate billing operations.

Billing operations managers need to direct the billing team and ensure customers or clients are billed properly (without overcharging or undercharging) and payments are collected in time.

He/she has to keep records of customer’s accounts and update them from time to time.

Billing operations managers can work in multiple industries ranging from automotive to banking and insurance.

They have to flag delinquent accounts and past dues, and direct billing team for collection.

They also perform other tasks like understanding the billing process which requires specific knowledge of the collection and coding process.

Playing the role of a billing manager means you must understand the entire accounts receivable process, as well as personnel management.

Billing Operations Manager Job Description Example/Sample/Template

Billing operations managers perform different functions in an organization or society. The following duties, tasks, and responsibilities summarize the typical billing operations manager job description:

  • Supervise and manage all billing processes
  • Provide solutions to complex billing issues as they occur
  • Initiate and implement logistics in billing functions
  • Verify and assess all bills before processing
  • Go through purchase orders and vendor payments
  • Assess and detect errors in billing processes and make corrections
  • Support other personnel and departments in billing processes
  • Maintain registration, coding, and batching for billings
  • Support and assist audit teams in verifying billing data and bills
  • Carry out quality billing procedures and practices
  • Help out in implementing the day-to-day functions of the department
  • Assure that client or patient information records are appropriately filled
  • Write down payments received in appropriate log
  • Assist in balancing accounts receivable by verifying computer printouts, running tapes, etc.
  • Be willing to prepare and mail statements
  • Develop oral and written reports or recommendations concerning accounting to the Administrator
  • Play the role of a secretary when directed or necessary
  • Assist in standardizing the manners in which work will be accomplished
  • Help out in the process of preparing statistical and financial reports as directed
  • Utilize and develop computer output and reports
  • Assist in the creation and implementation of changes in the accounting system
  • Monitor and collect accounts receivables
  • Responsible for reporting delinquent accounts to administrator(s)
  • Perform assistance functions in preparation of monthly financial statements
  • Date or computer processor when directed or as needed
  • Data entry on all patients’ or clients’ refunds and charges
  • Perform computer billings, recording, mailing, and collection
  • Maintain payment and billing log and complete all crossover billing
  • Charged with the duty of completing all Medicare billing forms and backup information required
  • Stay in contact with parties involved as to payments due and the status of their accounts.

Billing Operations Manager Requirements – Skills, Abilities, and Knowledge for Career Success

Employers or recruiters of prospective billing operations managers expect them to possess certain requirements, which include skills, abilities, knowledge, etc. that will enable them to perform the obligations, purpose, and objectives of the billing operations manager role effectively if hired.

These requirements are shown below:

  • Possess High School Diploma or its equivalent as minimum qualification
  • Should have, as a minimum, one year of experience in Bookkeeping
  • Maintain confidentiality of all patient or clients information
  • Have the ability to make independent decisions when circumstances warrant such action
  • Must have the ability to deal tactfully with personnel, patients, family members, visitors etc.
  • Must be able to use a 10-key calculator and type 45 words per minute
  • Must possess the ability to collaborate with non-professional and professional personnel
  • Possess the ability to develop, organize, plan, implement, and interpret goal, policies etc.
  • Must showcase patience, enthusiasm, cheerful disposition, and enthusiasm
  • Must be willing to seek out new principles and methods, and be willing to incorporate them into existing practices
  • Must be able to prepare records in a systematic, neat, and legible manner
  • Must have excellent knowledge in data entry, output, micro-computers, etc.
  • Must have the ability to examine and verify reports and documents.


If you are a recruiter, HR manager, or employer hiring for the position of billing operations manager, you will need to make a detailed description of the position to help prospective candidates learn about the duties and responsibilities they will be expected to perform if employed.

You can apply the sample billing operations manager job description on this page as a template to quickly create one for your company.

This post can also be applied by individuals interested in the billing operations manager career, to increase their knowledge of what the role entails.

Billing Operations Manager Job Description for Resume

If you are writing a resume for the billing operations manager role, you will also find the information on this page helpful in creating effective resumes.

Did this article help you to learn about what billing operations managers do? Please, make a comment in the box below. Do also feel free to discuss your job description if you work as a billing operations manager.