Technical Service Manager Job Description Example
What Does a Technical Service Manager Do?
Technical service manager directs staff responsible for the operation, maintenance, and repair of information technology systems.
Their job description involves supervising technical operations as performed by programmers and IT support experts to ensure company/client targets are met.
They coordinate and assign work duties to computer and networking systems operators to meet the requirements of clients.
Technical service managers develop policies and strategies effective for the timely resolution of critical technical or procedural issues.
They also ensure work operations conform to acceptable standards of quality service.
Technical managers usually collaborate with information technology service managers to develop and implement plans for the delivery of effective technical services.
Their role also involves conducting assessments to ensure software and hardware components are up-to-date, and liaising with technical staff to maintain utility upgrades.
As part of their responsibilities, technical service managers maintain proper records of technical and procedural operations.
They ensure availability of operational/efficient work units and resources, and also oversee the maintenance of system security against vandals, viruses, and accidental damage.
Usually, technical service managers develop and implement backup and recovery strategies to ensure restoration of useful information in event of a system failure.
They play a significant role in the review of technical staff performance, providing recommendations for staff hire as well as taking disciplinary measures against defaulting personnel.
They also conduct research to identify client information technology requirements and improve on existing performance strategies.
As part of their duties, technical services managers ensure compliance with health and safety policies and procedures.
They compute estimates/cost requirements of materials, equipment and labor.
Their work description also entails establishing channels for the resolution of employee grievances or resource needs.
Technical service managers conduct inspections to identify equipment, facilities, or systems, which require repairs or replacement.
They also study relevant publications, and attend conferences and seminars in order to stay current with technological developments.
Technical services managers require a Bachelor’s degree in computer science, computer engineering, or a related discipline.
Some of the qualities needed to succeed on the job include planning, IT, and analytical skills.
Technical Service Manager Job Description Example/Template
Below is an example of technical service manager job description, showing the various duties, tasks, and responsibilities usually performed by people who work in that role:
- Supervise and coordinate technical staff operations to ensure proper resolution of company/client problems
- Provide hands on training to technical staff to ensure a competent and effective workforce
- Liaise with ITS (Information Technical Staff) managers and other departmental heads to develop tactical plans for the delivery of professional services
- Develop and implement policies and procedures for the performance of work operations
- Ensure availability of work tools, machine, and other necessary equipment required for the performance of job duties
- Conduct periodic inspections to ensure the efficient performance of work equipment and systems
- Prepare cost estimates required for operations, labor, and materials
- Maintain documentation and proper records of work operations and decisions taken
- Coordinate and assign to technical personnel according to their capabilities to ensure an even distribution of workload
- Monitor and review employee work performance to identify areas of inefficiency
- Mentor and motivate technical staff to deliver timely and high quality services to customers
- Present reports of work operations to company management in order to provide information useful in taking key business decisions
- Ensure technical operators comply with set health/safety policies and procedures
- Maintain an up-to-date knowledge of IT systems and network by participating in educational program and conference.
Technical Service Manager Resume Preparation
Are you looking to prepare a technical service manager resume? If so, the listed duties in the above sample job description will be useful in completing the work experience section of your resume.
The work experience is an important section to have in your resume to prove to employers that you can succeed on the job with little or no supervision.
So, if you have worked previously as a technical service manager, you can simply use the content above in highlighting the functions you carried out working in that role in your job experience section.
Requirements – Skills, Abilities, and Knowledge – for Technical Service Manager Job
Here are major requirements you will need to meet for most employers to consider you for the job of a technical service manager:
- Education and Training: To become a technical service manager, you require a Bachelor’s degree in computer science, computer engineering, or in a related information technology discipline. Certifications from recognized bodies such Microsoft and Linux is also required. An MBA degree with focus on computer systems and technology increases job prospects
- Planning Skills: Technical service managers are able to organize and coordinate the activities of information technology staff to meet company goals or client requirements
- IT Skills: They are proficient in operating and managing system databases and network
- Analytical Skill: Technical service managers are skilled in conducting analysis to identify and resolve technical and procedural problems.
Technical Service Manager Skills for Resume
Again, if you are preparing a technical service manager resume, the skills section of your resume can be made by adopting the qualities shown above.
Acquiring and applying those qualities will likely improve the strength of your resume to get employers’ attention. This is because it shows that you have the right qualities to excel as a manager of technical service.
This post shows you all you need to know about the functions – duties and responsibilities – of a technical service manager. Therefore, if you are interested in this job, this article will help you to learn more about the career.
Employers will also find the technical service manager job description sample given in this post useful as a template in designing effective work description for the role, and for hiring the best candidates for the position.
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