Tag Archives: contact center representative role

Contact Center Representative Job Description, Duties, and Responsibilities

Contact Center Representative Job Description, Duties, and Responsibilities What Does a Contact Center Representative Do? Contact center representatives are responsible for managing communication between an organization and its customers. Their job description entails responding and providing solutions to customer inquiries through emails, web chat, text messaging, and phone calls. Contact center reps actively listen to customers to identify‚Ķ Read More »