Network Operations Manager Job Description, Duties, and Responsibilities
What Does Network Operations Manager Do?
A network operations manager normally works in an information technology unit of a company. His/her job description usually entails making sure that network within the company keeps running, and is stable at all times.
He/she usually works with Local Area Networks (LAN) that link up computers within a particular building, and in some cases, Wide Area Networks (WAN) that link different buildings together in such a way that information can be shared between different locations.
The operations manager initiates applications that create a blueprint or map for the whole network.
These applications tend to show the network strength and any other occurrences of network problems and/or breaks.
He/she uses these applications for monitoring and management purposes at all times.
In the case of recruiting team members or staff for the technical department, the network operations manager works hand in hand with the human resource team to recruit new employees and also develop current ones.
His/her role also involves making sure that new employees are brought up to speed, and that they fully understand the basics and core aspect of the department’s procedures.
He/she also organizes necessary training and seminars that help new staff grow and enable the department to develop and be in tune with current trends in the industry.
The network operations manager work description also entails serving as a communication link or middleman between the information technology department and the company’s management team.
This role enables the manager to get a full glimpse and understanding of the company’s needs in the area of IT.
That is to say that the network operations manager sees to it that the IT unit is always up to task in meeting company demands.
The operations manager in charge of a company’s network system supervises and reviews the services being rendered by suppliers and vendors and decides on what aligns with the company’s needs (in terms of network service).
He/she assesses each vendor’s ability to deliver based on the company’s current networks. As soon as a particular vendor is chosen, the manager negotiates the service level that is needed to maintain a strong and stable network.
He/she then supervises the vendor’s services to avoid lapses.
The network operations manager’s duties also involve scheduling employees to keep the network in check at all times, as well as scheduling upgrades and record changes that are related to the company’s networks.
Network Operations Manager Job Description Example/Templates
The network operations manager’s role involves various functions; the job description example shown below highlights typical tasks, duties, and responsibilities that define the position in most companies:
- Develop, monitor/supervise, and ensure the implementation of all security systems
- Develop and maintain long term network operation strategies that will help enhance and achieve long term goals for the company
- Responsible for managing all communications with customers, preparation of required reports, and resolving technical issues
- Responsible for training employees within the IT unit and also supervising their performance records
- Take part in meetings with other experts in the field so as to provide upgrade to different networking programs
- Carry out the supervision and delivery of projects and modify/tweak systems so as to improve output
- Assist members of the IT unit in carrying out their respective duties on an individual basis
- Responsible for the regular review, maintenance, and upgrade of important components of the company’s continuity and/or recovery plan in the case of disaster
- Ensure that the IT department complies with requirements, regulations, and policies
- Allocate (based on priority) necessary resources for the execution of technology-based projects.
Requirements – Skills, Knowledge, and Abilities – for Network Operations Manager Job
The following are major requirements and qualifications usually set by most employers to be satisfied by applicants for the network operations manager job:
- Excellent communication skills, in both written and oral/verbal
- Good organizational and time management skills are needed. This can be shown through the ability to prioritize duties in the face of multiple projects/tasks and meet/beat deadlines
- Good interpersonal skills are needed to enable the operations manager work effectively with individuals across different units or even within the same unit
- Strong analytical skills
- Must have the ability to display a great level of creativity while carrying out daily work routine
- Possession of good leadership attributes and ability to work as part of a team
- A Bachelor’s degree in computer science or any other IT-related field. Having an MSc in addition will be a plus
- A minimum of 5 years working experience in an IT firm
- A minimum of 24 months experience in an IT management capacity, with proven experience in coaching and supervising junior staff
- In-depth knowledge of Windows systems, networking, and data base fundamentals.
The job description sample provided for the network operations manager in this post can be applied in writing one for your company if you are an employer working on hiring someone for the role.
The detailed information of the network operations manager’s duties and responsibilities in this article can assist you in creating and publishing an effective description for the job, which can increase your chances of getting the right people to apply for it.
Also, if you are interested in this career, this post will help you to learn about what network operations managers do so you can better prepare for it.
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