Head Sushi Server Job Description Sample

By | April 28, 2015
Head Sushi Server job description, duties, tasks, and responsibilities

Head Sushi Servers provide outstanding service to guests. Image source: Satedepicure.com

Head Sushi Server Job Description Sample

What Does a Head Sushi Server Do?

In many sushi restaurants and bars, the staff members who serve the guests are often referred to as servers.

Therefore, a head or lead sushi server is a beverage and food service professional who has outstanding service skills and many years of experience as a server in a sushi place.

The job description of the head server in a sushi restaurant and bar includes receiving guests, greeting them, seating them at tables, and giving them a menu.

After patrons are seated and they make beverage and food selections, the head server takes their orders, provides them with the selected items, and takes their request to the chef and kitchen staff.

When the guests’ food is prepared, it is the server that delivers the food to them. While the guests are with them, the lead server ensures that they’re satisfied till they leave the establishment.

Although, most of these head servers do not have any supervisory roles, however, they assist other servers by providing assistance as needed, and also answer questions from guests.

If a guest is not satisfied with the food or service, the lead server may attempt to correct the situation by intervening.

Along with other servers, the lead server prepares seating and dining areas by cleaning the areas. He/she will set tableware and provide clean linens.

He/she also reviews beverage lists, menus and food specials with other service staff in order to ensure that such server is properly prepared to attend to customers.

Job Summary

The dining room is referred to as the “front of the house in restaurants, therefore, as the head or lead server, you’re highly responsible for whatever happens there.

You’re the one who will make sure that tables are cleared and customers are served as quickly as possible, you’re also responsible for monitoring the servers and directing traffic.

In a large sushi restaurant, you might be reporting to a dining manager or be one of several head waitresses or waiters.

In a smaller establishment however, you might act as the head waiter, also called the maitre d’. Either way, you’re highly responsible for the quality of each diner’s and guests’ experience.

You’ll be the one to assign buss persons and servers to their sections and inspect the dining area to ensure the tables are set properly and that it is clean.

Each service station has to be equipped with well-polished glasses and silverware, as well as stocked for the meal.

As customers come and leave, you’ll ensure that they’re well served and on time, and that complaints are handled fairly and promptly, and their special requests are accommodated.

You’ll also monitor the servers in order to make sure they are meeting the restaurant’s in-house standards for professionalism and service.

Head Sushi Server Job Description Sample

Shown below is a sample of the head sushi server job description, showing common duties, tasks, and responsibilities that form the daily activities of an individual working in the position:

  • Great guests with a warm smile and accurately and properly process all beverage and food transactions.
  • Provide guest with adequate answers to their questions and inquiries concerning food and menus; and provide whatever assistance they may need.
  • Ensure all guests received exceptional table presence and personality.
  • Ensure all orders are taken and recorded accurately, and are processed into the POS system efficiently.
  • Prebuss and buss tables, as well as run drinks and food.
  • Ensure all areas, including registers and surrounding displays, are always clean to restaurant standard.
  • Provide assistance when required in stocking and performing of light cleaning.
  • Ensure all company policies relating to cash handling functions, including counting, verification, and reconciliation of daily sales, are adhered to.
  • Adhere to company alcohol policies by verifying customers’ identification when requested to serve beer or wine.
  • Suggest additional items to customers when appropriate.
  • Support other units or departments of the restaurant as requested, such as completing financial transactions, and answering telephones.

Making a Resume for the Head Sushi Server Post:

A resume for the post can be prepared using information from the job description example above in making some sections of the resume, particularly the job experience section.

Requirements – Knowledge, Skills, and Abilities for the Head Sushi Server Position

Here are important qualities individuals vying for the job of head server in a sushi place should possess to stand a better chance to be considered for the position.

  • Minimum of one year experience in high volume serving Food and Hospitality Company.
  • Strong guest service and cash handling skills.
  • Must be solution oriented and customer service focused.
  • Enthusiastic and knowledgeable about the restaurant’s products and menu.
  • Ability to prepare espresso or/and coffee drinks.
  • Ability to ensure food orders are accurate and are of quality before delivering them to guests.
  • Ability to work in a team setting and assist in completing other tasks as directed by the management.
  • Excellent ability to diplomatically settle minor guest disputes following company procedure; and exceptional skill in customer service.
  • Must have valid CA Food Handler’s Card and possess ability to ensure important sanitation practices, including proper hygiene and the Temperature Danger Zone.
  • Strong knowledge and dedication to implementing workplace safety practices.
  • Strong ability to perform addition, subtraction, multiplication, division, and other simple math duties; and ability to use the Standard Weight system and USD.
  • Good knowledge of alcoholic beverages, such as wine and beer; possession of TIPS certification is added advantage.
  • Strong ability to read and understand instructions, and communicate effectively in English.
  • Ability to execute different tasks, including handling of 6-8 tables at the same time.
  • Physically fit, with the ability to stand upright for up to eight hours in a day and to lift 50 pounds of weight.